Adrianna Smith
Pendergrass,GA
Summary
Customer Service Team Lead with strong leadership abilities and a track record in enhancing customer experiences. Skilled in training and developing teams, conducting payroll processing, and achieving fundraising goals. Committed to driving results through effective customer service strategies and operational excellence.
Overview
2023
2023
years of professional experience
Work History
Customer Service Team Lead
Publix Supermarket Inc.
October 2022
- Manage front-end operations to ensure optimal customer service experience.
- Provide leadership and training to a team of 54 associates.
- Conduct payroll processing and create weekly schedules for staff.
- Onboard new hires and conduct over-the-phone interviews.
- Achieve and exceed fundraising goals through team collaboration.
- Drive results by implementing effective customer service strategies.
Forklift Trainer
Bed Bath & Beyond
05.2013 - 10.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Associate of Science - Business Administration And Management
07.2024
Skills
- Team leadership
- Training and development
- Problem solving
- Customer service
- Payroll processing
- Staff scheduling
- Onboarding new hires
- Fundraising achievement
- Operational efficiency
- Communication skills
Timeline
Forklift Trainer - Bed Bath & Beyond
05.2013 - 10.2022
Customer Service Team Lead - Publix Supermarket Inc.
October 2022
Colorado Technical University - Associate of Science, Business Administration And Management
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