Adrianna Sosa

• Delivered meals and drinks promptly to parked guests, maintaining accurate order presentation and friendly service.
• Took customer orders using drive-in systems, confirming details for correct preparation and delivery.
• Processed cash and card payments accurately, balancing transactions during busy service periods.
• Coordinated with kitchen staff to prioritize orders and support efficient meal assembly.
• Maintained clean trays, stalls, and service areas to support food safety and guest satisfaction.
• Prepared fountain beverages, condiments, and packaging materials for continuous front-of-house operations.
• Resolved guest requests professionally, ensuring quick replacements and positive drive-in experiences.
• Supported team workflow by restocking supplies and adapting to changing service demands.
• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Handled cash transactions accurately, ensuring proper change was given to customers.
• Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
• Operated headset communication system to take orders quickly and accurately from customers.
• Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.

• Assisted customers with product selection, sizing, and styling recommendations to support positive shopping experiences.
• Processed sales transactions accurately using POS systems and handled cash, card, and returns.
• Replenished merchandise and maintained organized stockrooms to support floor readiness and product availability.
• Executed fitting room recovery by sorting apparel, returning items, and keeping spaces clean and organized.
• Maintained visual merchandising standards by folding, zoning, and presenting displays according to store guidelines.
• Communicated product knowledge and promotions clearly to strengthen customer engagement and add-on sales.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills.
• Reported back to instructor for day-to-day tasks and responsibilities.
• Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions.
• Developed time-management skills through balancing multiple assignments while also meeting deadlines.
• Gained operational knowledge and supported departmental needs.
• Supported creation of detailed, technical financial models to value potential acquisition targets.

Graduating class of ‘25