adrianna valenzuela
Summary
I'm a professional with experience in leadership and operations management. I have a strong focus on team collaboration and achieving company goals. I possess skills in customer service, conflict resolution, time management, and effective communication. I'm adaptable and reliable, and am able to meet changing needs and ensuring a smooth workflow. I'm dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.
Overview
10
10
years of professional experience
Work History
Shift Leader
McAlisters Deli
McAllen, TX
06.2016 - Current
- Supervised daily operations, ensuring team adherence to service quality standards.
- Trained and mentored new team members on food safety protocols and customer service techniques.
- Coordinated shift schedules to optimize staffing levels and enhance operational efficiency.
- Implemented process improvements that reduced wait times and increased customer satisfaction scores.
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
No Degree -
TSTC
Harlingen, TX05.2028
Associate of Arts - English
South Texas College
McAllen, TX05.2016
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Customer service management
- Conflict resolution
- Complaint resolution
- Client service
- Client support
Languages
English
Native or Bilingual
Timeline
Shift Leader
McAlisters Deli
06.2016 - Current
No Degree -
TSTC
Associate of Arts - English
South Texas College