Adrianne B. Kaplan
Comcast
Fort Myers,FL
1
Certification
30
years of professional experience
Seasoned telecommunications professional with 28 years in wireless and broadband technologies. Led cross-functional teams in delivering projects on time and within budget. Expertise in strategic planning, project management, and problem-solving aligns with organizational goals, enhancing operational efficiency.
Work History
Project Manager Systems Integration
5 Years 1 Month- Lead multiple cross-functional projects from initiation to completion by applying knowledge, skills, tools, and techniques to achieve goals within scope, time, and budget.
- Oversaw project planning and resource alignment throughout project lifecycle, identified issues, and set project quality and performance standards.
- Meet project objectives and client business drivers while maintaining project communications with multiple vendors and internal teams.
- Drove process improvement and change management initiatives to enhance operational efficiency.
- Met project objectives and aligned with client business drivers while maintaining effective communication with multiple vendors and internal teams.
- Oversee project estimations through conversations with vendors and engineering/network engineering staff.
- (contract-remote)
Project Manager
8 Months- Collaborated with project managers to enhance cell site development efforts.
- Manage materials, including reviewing, submitting, and tracing BOMs.
- Managed materials by reviewing, submitting, and tracking BOMs to ensure project alignment.
- Coordinated material delivery to market and facilitated communication with general contractors and vendors.
- Worked remotely on contract projects
CRAN Project Manager
1 Year- Managed project financials to ensure accurate revenue recognition throughout project lifecycle.
- Provide timely status updates, ensuring projects meet milestones, schedules, and timeline requirements to the customer’s hierarchy during the lifecycle of the projects.
- Develop, maintain, and grow working relationships with the customer, vendors, and contractors.
- Developed and maintained strong relationships with customers, vendors, and contractors to facilitate collaboration.
- Manage project level financials to ensure proper revenue recognition during project lifecycle.
- Analyzes project finances to reconcile variances in project budgets and vendor purchase orders.
Lead Scoping Engineer
9 Months- Define the Scope of Work (SOW) based upon the RFDS and CD.
- Analyzes drawings, site surveys, photos, RF information, schedules, etc. to determine materials and services needed to construct a site as specified by the customer.
- Managed projects and vendors for existing and new locations, ensuring alignment with scope and timelines.
- Served as key interface among site acquisition, construction, project teams, supply chain and general contractors to facilitate communication and project progress.
- Manage projects and vendors for existing and new locations.
- Act as the key interface with site acquisition, construction, project teams, supply chain and general contractors.
- Applied industry knowledge and experience to resolve issues.
- Participated in planning and status meetings.
Network Assurance Field Engineer
12 Years- Monitor, maintain and resolve complex technical issues of cellular equipment (Macro sites, Small Cells, oDAS, CRAN, and In Building network solutions) to ensure contiguous network coverage, integrity, and quality.
- Collaborated with RF engineers to implement network enhancements.
- Utilize analytical tools including ALPT and RTT in connection with the EBH SAM and LTE SAM to troubleshoot, diagnose and resolve network faults.
- Installed, optimized, and integrated latest base station technology hardware and interconnect facilities; maintained logs of site-specific information, system documentation, and conducted audits for local, regional, and regulatory agencies.
- Executed testing with PIM testers, spectrum analyzers (JDSU, Anritsu), and fiber scopes to troubleshoot and repair network issues.
- Project management for existing and new locations utilizing and leading various vendors to project completion.
- Employ the use of project management tools including Smartsheet, Microsoft Project, Nexus One, and Site tracker.
- Deliver special event communications utilizing COWs (Cell On Wheels) to augment the existing network. Events including: Boston July 4th Spectacular, Boston Marathon, St Patrick’s Day Parade, and other major events.
- Consult with Law Enforcement agencies to assess communication needs and damages during natural disaster and other emergencies.
Analyst Network System Performance
5 Years- Supported RF system performance and RF design engineers by collecting and compiling daily, weekly, and monthly reports.
- Generated maps and analyzed data for project insights.
- Coordinated the E911 project to maintain compliance for New England East.
Field Inventory Analyst
1 Year- Trained store personnel in Verizon Wireless Systems, conducted random and scheduled audits to reconcile inventory, monitored adjustments and shrink, ensuring compliance with company asset control guidelines in Mid-South Region (NC, SC, GA, AL, TN).
- Responsible for forecasting, ordering, and maintaining proper inventory levels throughout the Mid-South Region, accounts payable and receivable, and compiling weekly and monthly comprehensive inventory reports.
- Analyzed inventory data to optimize stock levels and reduce excess inventory.
- Developed and maintained inventory management reports for effective decision-making.
- Collaborated with cross-functional teams to streamline supply chain processes and improve efficiency.
Inventory Control Specialist
1 Year- Ordered and maintained proper inventory levels, tracked all demo, returned, and repair equipment, and managed all facets of asset protection.
- Managed inventory levels using advanced tracking systems to ensure accurate stock availability.
- Developed and implemented inventory control procedures to enhance operational efficiency.
- Coordinated regular audits to identify discrepancies and maintain data integrity in inventory records.
Communications Consultant
1 Year- Achieved retail sales quotas through commissioned sales efforts.
- Developed comprehensive communication strategies to enhance brand visibility and engagement.
- Led cross-functional teams to execute major public relations campaigns and initiatives.
- Facilitated training sessions for staff on effective messaging and communication techniques.
Customer Care Representative
1 Year- Interfaced with VZW customers to resolve issues and manage inventory and sales functions, enhancing customer satisfaction and operational efficiency.
- Delivered exceptional customer support via phone, ensuring satisfaction and loyalty.
- Resolved complex billing issues, providing clear explanations to customers.
- Trained new team members on company policies and customer service protocols.
Education
Bachelor of Arts - Sociology
Minors in Justice, Law, and Society and Political Science
- Networking
- State of the Art Program in Engineering
- Certificate in Communications and Networking
Skills
DAS System Architecture
Fiber Optic Testing
Fiber testing
Cable & Antenna Analysis
Systems Integration Design
Network Infrastructure Testing
Telecommunication Analysis
Project Resource Management
Preventive Maintenance
Network Performance Assessment
Asset Tracking
Preventive Maintenance
Budget Administrationx
Project oversight
Team collaboration
Facilitation skills
Team collaboration
Client relations
Stakeholder engagement
Strong Communication Skills
Communication skills
Problem solving
Competent with Microsoft Office Suite
Certification
Scrum Alliance Certified Scrum Master, November 2018
Training and Certifications
- LTE Performance Series for Field Ops: LTE RAN Fundamentals Part 1 (Award Solutions through Verizon)
- LTE Performance Series for Field Ops: LTE RAN Fundamentals Part 2 (Award Solutions through Verizon)
- LTE Performance Series for Field Ops: PIM and Interference (Award Solutions through Verizon)
- Technology Primer: 5G (Award Solutions through Verizon)
- Technology Primer: LTE-U and LAA (Award Solutions through Verizon)
- Technology Primer: Small Cell and DAS (Award Solutions through Verizon)
- Technology Primer: Dark Fiber and Ethernet Backhaul (Award Solutions through Verizon)
- LTE Performance Series for Field Ops: Interference Hunting (Award Solutions through Verizon)
- Technology Primer: 5G Technologies and Deployments (Award Solutions through Verizon)
- Technology Primer: Software-Defined Networking (Award Solutions through Verizon)
- Technology Primer: Cloud and Virtualization (Award Solutions through Verizon)
- C-RAN (RRH and CPRI) Workshop (Award Solutions through Verizon)
Timeline
Project Manager Systems Integration
Comcast
08.2021 - CurrentRead More
Project Manager
T-Mobile
04.2021 - 12.2021Read More
CRAN Project Manager
MasTec Network Solutions
12.2019 - 12.2020Read More
Lead Scoping Engineer
MasTec Network Solutions
03.2019 - 12.2019Read More
Network Assurance Field Engineer
Verizon Wireless
01.2006 - 01.2018Read More
Analyst Network System Performance
Verizon Wireless
01.2001 - 01.2006Read More
Field Inventory Analyst
Verizon Wireless
01.2000 - 01.2001Read More
Inventory Control Specialist
Verizon Wireless
01.1999 - 01.2000Read More
Communications Consultant
Verizon Wireless
01.1998 - 01.1999Read More
Customer Care Representative
Verizon Wireless
01.1997 - 01.1998Read More
Northeastern University
from Networking
Read More
University of Rhode Island
Bachelor of Arts from Sociology
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