Adrianne Brewer
Vancouver
Summary
Versatile loan processing professional specializing in customer service and lending standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
10
10
years of professional experience
Work History
Processing Team Lead
Crosscountry Mortgage
12.2018 - Current
- Led, mentored and supervised loan processing and disclosure teams
- Managed team and customer escalations in a collaborative and effective manner
- Reviewed timecards, PTO, and sick-time requests via Workday
- Maintained individual pipeline, processing hundreds of loan applications efficiently
- Reconciled loan fees and verified accuracy of interest, principal and closing costs
- Ordered and reviewed necessary loan documentation, such as credit reports, flood certs, and property appraisals
- Communicated with loan officers, underwriters, and other team members to ensure a smooth loan processing experience
- Review loan documents to ensure compliance with company policies and industry standards
Maintained up-to-date knowledge of industry regulations and guidelines
Loan Officer Assistant
RPM Mortgage
08.2018 - 12.2018
- Properly entered information into the company's Loan Origination System and verified the completeness of data in applications
- Requested and followed-up with borrowers on outstanding documentation
- Actively collaborated with team members to troubleshoot issues quickly
- Ensured the privacy and security of a customer's files every step of the way
Loan Officer Assistant
Directors Mortgage
06.2016 - 08.2018
- Maintained Loan Officer's calendar by scheduling all client and realtor appointments
- Answered and directed all phone inquires
- Communicated with customers daily to request information and complete paperwork
- Liaised with clients to guide through loan closing process and skillfully handle any concerns
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications
- Monitored and updated filing systems to meet organization standards
Billing Representative
Spectrum
06.2014 - 06.2016
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
98 Credits - Communications
Point Park University
Pittsburgh, PA08.2012
High School Diploma -
Brookings-Harbor High School
Brookings, OR06.2009
Skills
- Ability to manage multiple concurrent deadlines
- Exceptional attention to detail
- Problem Solving
- Client Service
- Verbal and Written Communication
- Quick Learner
- File and Database Management
- Microsoft Office
Timeline
Processing Team Lead
Crosscountry Mortgage
12.2018 - Current
Loan Officer Assistant
RPM Mortgage
08.2018 - 12.2018
Loan Officer Assistant
Directors Mortgage
06.2016 - 08.2018
Billing Representative
Spectrum
06.2014 - 06.2016
98 Credits - Communications
Point Park University
High School Diploma -
Brookings-Harbor High School
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