Amanda Carballo

• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Oversaw accounting, budgeting, and financial reporting.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Consulted with healthcare professionals on business decisions.
• Developed policies and procedures for effective practice management.
• Implemented on-boarding for new employees, which enabled each to effectively learn tasks and job duties.
• Maneuvered up to 50 patients daily
• Performed patient assessments and contributed to development of interdisciplinary care plans.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Maneuvered over 30-50 patients daily

• Unloaded arriving product stock and moved to store display areas.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Inspected floor displays, noted missing items and immediately replenished merchandise.
• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Managed workload over 100-300 boxes at 50 pounds or more

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system with calls up to 100 and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.
• Transcribed phone messages and relayed to appropriate personnel.
• Checked patient insurance, demographic and health history to keep information current.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls up to 200 with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

(6 Week Externship)

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations