Kavetta White-Taylor
Lithonia,Ga.
Summary
Versatile professional with 25 years of Medical Assistant/ Phlebotomy, 8 years of Leadership roles serve as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FRONT OFFICE MANAGER/National Certified Medical Assistant
VitaInfuse Therapy
2022.10 - Current
- Promoted correct procedures for accounting, credit control, and handling of financial transactions.
- Developed and implemented controls to manage expenses.
- Prepared forecasts and reports, assisting in development of operations budget.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Built and maintained relationships with external vendors.
- Maintained accurate records of customer information and transactions.
- Ordered supplies and maintained inventory control, minimizing unnecessary expenses.
- Consulted with healthcare professionals on business decisions.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Assisted with medical coding and billing tasks.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Recorded details regarding therapies to keep patient charts updated.
- Received and routed laboratory results to correct clinical staff members.
- Educated patients on proper nutrition and medication side effects.
- Created warm and inviting atmosphere through use of soft music to help patients feel less stressed while undergoing treatment.
Pediatric Medical Assistant
Cornerstone Pediatric
2021.12 - 2022.10
- Performed patient intake and assisted in patient care procedures.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Delivered administrative support to physician practices aiding in quality healthcare services.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Obtained patient medical histories for inclusion in records.
- Reported significant changes in patient condition to facilitate advanced care.
- Assisted physicians and nursing personnel with injections
- Phlebotomy, and other patient care procedures.
- Scheduled appointments and maintained patient records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
COVID-19 Vaccinator
AB Staffing
2021.09 - 2021.11
- Maintained detailed records of patient health information in GRITS.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Administered medications and assessed patient responses, adjusting strategies to meet objectives.
- Assisted with patient with limited mobility by offering exercises, advice and assistive devices.
- Educated patients on preventive healthcare strategies and at-home care.
Medical Assistant/Obstetrician/Gynecologist
Women's Health Associates
2018.10 - 2020.03
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake. Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and Assisting physicians with in office procedures such as IUD insertions and removals, colposcopies, cryo freezing, vulvar biopsies. Also, operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Called and faxed pharmacies to submit prescriptions and refills.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Performed laboratory tests to assist physicians in diagnosis.
Lead Medical Assistant/Obstetrician and Gynecologist
St. Vincent's OB/GYN
2014.09 - 2018.10
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Taught patients about medications, procedures, and care plan instructions.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Called and faxed pharmacies to submit prescriptions and refills.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
High School Diploma -
06.1988
Associate of Arts - Medical Assisting
10.2011
Skills
- Telephone Reservations Staff Management Front Office Management Administrative Support
- Problem-Solving Skills Team Collaboration Time Management Customer Service
- Excellent People Skills Social Perceptiveness Product And Service Sales Teamwork And Collaboration
- Strategic Planning Meeting Deadlines Negotiation Tactics
- Facility Inspections
- Patient Information Collection
- Medical Front and Back Office Experience
- Electronic Health Records Systems, Athena,Epic, Kareo E-Clinicals,Cerner
- Accounts Payable and Receivable
- Patient Health Information Access
- Financial Administration
- Office Management Software
- Microsoft Office
Certification
CPR
Timeline
FRONT OFFICE MANAGER/National Certified Medical Assistant - VitaInfuse Therapy
2022.10 - Current
Pediatric Medical Assistant - Cornerstone Pediatric
2021.12 - 2022.10
COVID-19 Vaccinator - AB Staffing
2021.09 - 2021.11
Medical Assistant/Obstetrician/Gynecologist - Women's Health Associates
2018.10 - 2020.03
Lead Medical Assistant/Obstetrician and Gynecologist - St. Vincent's OB/GYN
2014.09 - 2018.10
Miami Northwestern Senior High School - High School Diploma,
Florida Career College - Associate of Arts, Medical Assisting
CPR
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