KATELYN THOMAS

• Greeted and welcomed customers in a friendly and professional manner
• Resolved customer needs, inquiries, and complaints
• Managed phone calls, emails, deliveries, and office inventory
• Maintained product knowledge to promote and sell spa and salon services, and retail products
• Followed all health and safety codes and policies
• Completed daily checklist and ensured other team members completed assigned duties satisfactorily

• Sold the spa and services through client tours
• Provided prompt and courteous service to all visitors, completing check-ins, verifying paperwork, and coordinating smooth hand-offs to Spa Consultant

• Wrote copy for marketing, advertising, and websites that were both engaging and effective
• Created campaigns and specific marketing strategies for clients
• Collaborated closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

GPA: 3.45, Participated intense and rigorous honor study and 4-year IB and AP course programs. Completed Advanced Visual Art Studies which included social media content design. Participated in a cultural organization program for the City of Detroit Contributed community service to mentor urban youths Completed a youth entrepreneurship program at Lawrence Tech

Honors and Awards

• AP Scholar.
• National Honor Society
• Honor Roll
• National Equality

• Development Fund for Black Students in Entrepreneurship Scholarship Recipient

• Elected to Co-Chair for Community in Peace in 2020 - 2021