Patricia Russell
Taylor
Summary
Dynamic Front Office Receptionist with proven expertise at Premier Mountain Adult Medicine, excelling in appointment scheduling and customer service. Recognized for enhancing patient satisfaction through effective communication and attention to detail, while efficiently managing multi-line phone systems and ensuring compliance with healthcare regulations. Committed to fostering a welcoming environment and streamlining office operations.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
Premier Mountain Adult Medicine
Show Low, AZ
04.2025 - 02.2026
- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments using electronic health record (EHR) system, optimizing daily operations.
- Verified patient information and insurance details for accuracy and compliance.
- Processed patient payments and managed billing inquiries with attention to detail.
- Handled patient inquiries and concerns promptly, fostering positive patient relationships.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Receptionist
Dr. Cory Krueger MD
Cottonwood, AZ
01.2024 - 04.2025
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Maintained organized patient records, ensuring confidentiality and compliance with healthcare regulations.
- Assisted in billing processes, verifying insurance information and processing payments accurately.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Facilitated communication between medical staff and patients, enhancing service delivery efficiency.
- Processed patient registrations and insurance verifications accurately upon arrival.
- Handled incoming calls and inquiries, providing information on services and procedures.
- Maintained organized patient records in electronic health record (EHR) system for easy access.
- Assisted with billing inquiries, resolving issues to ensure timely payment processing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Front Office Receptionist
Byrd Family Medical Center
Taylor, AZ
07.2021 - 11.2023
- Maintained organized front desk area, enhancing overall office efficiency and professionalism.
- Collaborated with medical staff to streamline communication and administrative processes.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Ensured accurate patient registration and insurance verification processes.
- Maintained organized patient records and facilitated timely access to information.
- Assisted in preparing medical charts for daily appointments, improving workflow consistency.
- Handled multi-line phone systems to address inquiries and direct calls appropriately.
- Trained new receptionists on office protocols and software systems for seamless integration.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
Education
High School Diploma -
Snowflake High School
Snowflake, AZSkills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Problem-solving skills
- Cash handling
- Time management
- File management
- Organization skills
- Administrative skills
- Work prioritization
- File organization
- Multi-line telephone skills
- Attention to detail
- Office organization
- Office administration
- Customer service
- Scheduling appointments
Timeline
Front Office Receptionist
Premier Mountain Adult Medicine
04.2025 - 02.2026
Front Desk Receptionist
Dr. Cory Krueger MD
01.2024 - 04.2025
Front Office Receptionist
Byrd Family Medical Center
07.2021 - 11.2023
High School Diploma -
Snowflake High School