Adrianne Flennory
Miami Gardens,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Department of Children's & Families
Miami
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding case status
- Maintained comprehensive knowledge of program regulations, policies, and procedures
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards
- Assisted clients with completing forms required for processing applications.
Teller
Dade County Federal Credit Union
Miami Gardens
08.2022 - 06.2023
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Maintained friendly and professional customer interactions
- Assisted customers with making photocopies, sending faxes and wiring money.
Customer Service Associate
Amscot
Miami Gardens
11.2020 - 08.2022
- Accepted cash and credit card payments, issued receipts and provided change
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Cashed checks, prepared money orders, process requests for cash advances and collecting payments on utility bills.
Telesales Representative
Comcast
Miramar
03.2019 - 11.2020
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Educated customers about products or service offerings meeting individual needs
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
Customer Service Representative
Alorica
Miami Lakes
08.2016 - 03.2019
- Deescalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with troubleshooting entertainment services.
Retail Sales Associate
Macy's
Dadeland
03.2014 - 08.2016
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions.
Education
High school diploma -
Miami Central Senior High School
06.2013
Skills
- Debits & credits
- Cash management
- Banking
- Customer Service
- POS Systems
- Sales
- Telemarketing
- Customer service
- Financial services
- Computer skills
- Computer literacy
- Leadership
- Data Entry
- Problem Resolution
- Computer Proficiency
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Department of Children's & Families
07.2023 - Current
Teller
Dade County Federal Credit Union
08.2022 - 06.2023
Customer Service Associate
Amscot
11.2020 - 08.2022
Telesales Representative
Comcast
03.2019 - 11.2020
Customer Service Representative
Alorica
08.2016 - 03.2019
Retail Sales Associate
Macy's
03.2014 - 08.2016
High school diploma -
Miami Central Senior High School