Adrianne Michael
Charlotte,NC
Summary
Diligent Risk Claims Specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness. Extensive experience in identifying, assessing, and mitigating risks across diverse industries. Proven track record of implementing effective risk management strategies, resulting in enhanced organizational resilience. Demonstrated expertise in regulatory compliance and robust analytical abilities.
Overview
11
11
years of professional experience
Work History
Claims Specialist, Outdoor Plant Damage
Project Resources Group
06.2022 - 09.2024
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills, contributing to $9M monthly recovery of client damage loss.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Conducted detailed investigations into complex insurance claims to establish liability, contributing to more informed decision-making.
- Coordinated with legal teams on complex claims, ensuring all regulatory requirements were met and protecting company interests.
- Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
Corporate Claims Research Specialist
Loomis Armored US
08.2018 - 08.2021
- Supervise research and resolution of 13,000+ claims annually
- Coordinate and lead weekly claim conferences with Regional Vice President, District Vice President, Loss Prevention Manager, and Branch Managers from each of 5 regional districts comprised of 56 branch locations
- Provide claim status and escalate communications to Senior Vice President of Risk Management, Vice President of Security & Investigations, and National Claims Manager
- Research contracts as necessary in order to oversee proper communication and due diligence between each branch and customer
- Compile weekly and monthly report of claims status and amounts paid and/or recovered for Theft, Loss, and Shortage tracking
- Compile weekly finance report of claims for submission to Accounts Payable
Operations Lead, Branch Trainer
Loomis Armored US
02.2015 - 08.2018
- Achieved and maintained 100% compliance on reported branch scores
- Achieved multiple positions to include Money Room Lead, Vault Lead, Operations Lead, and Branch Trainer
- Responsibilities include packing, routing, merging, and balancing money room and vault; conducting LTC for tellers and driver/guards, route surveillance and forklift training courses; SmartDrive review and coaching; video surveillance review and research; filing reports as contact for accidents and injuries; implementation of multiple safety and security systems and processes within the branch; overseeing NRA training programs as well as weapons and accessories issuing; Conducted numerous internal audits and completed research for external auditors
Warehouse Coordinator
Adam Solutions
03.2014 - 01.2015
- Responsible for maintenance and execution of production schedule; ensure safety compliance in all departments; maintain high level quality control on all parts shipped and received per industry standards; filing of shippers, receivers, work orders and fabrication orders; assist on production machinery and assembly when necessary for deadline completion
Education
Business - Management And Marketing; International Business
Metropolitan State University of Denver
Denver, COSkills
- Microsoft Office Suite
- Cicerone Certified Beer Server
- CROWN Certified Forklift Trainer
- STARS Enterprise
- Xchange Explorer
- Xitech
- GCA
- Patron Management
- Colorado GIP
- Glory Systems
- LexisNexis
- Oracle SoFi
- SAAB Track and Trace
- Maximizer CRM
- C3 Compliance Systems
- Quick learner
- Advanced computer literacy
- Dynamic team member
- Leadership skills
- Organizational skills
- Adaptability
- Highly motivated
- Goal oriented
- Superior customer and client relations
- Written, Verbal and Interpersonal communications
Timeline
Claims Specialist, Outdoor Plant Damage
Project Resources Group
06.2022 - 09.2024
Corporate Claims Research Specialist
Loomis Armored US
08.2018 - 08.2021
Operations Lead, Branch Trainer
Loomis Armored US
02.2015 - 08.2018
Warehouse Coordinator
Adam Solutions
03.2014 - 01.2015
Business - Management And Marketing; International Business
Metropolitan State University of Denver
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