Adrianne Moreno
Rockwall,TX
Summary
Dedicated and adaptable professional with a strong background in customer service, payment processing, and restaurant operations. Known for providing exceptional guest experiences through effective communication, attention to detail, and the ability to thrive in fast-paced environments. Experienced in accurately handling cash and electronic transactions, resolving customer concerns, and maintaining a positive, team-oriented atmosphere.
In addition to restaurant experience, brings over four years of experience in client onboarding, compliance management, and customer relationship management. Skilled in training, process improvement, and building strong client relationships that enhance operational efficiency and customer satisfaction. A quick learner with a proactive work ethic, committed to delivering outstanding service and contributing to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Boarding Specialist
Talus Payments
Dallas, Texas
02.2022 - Current
- Managed client onboarding processes for payment solutions and services.
- Ensured compliance with industry regulations and company policies during onboarding.
- Coordinated documentation for new client accounts and payment systems integration.
- Provided training and support to new team members during onboarding sessions.
- Collaborated with cross-functional teams to streamline operational workflows.
Customer Service Representative
Talus Payments
Dallas, Texas
06.2018 - 02.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer issues using company support tools and resources.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled escalated cases to ensure timely resolution of complaints.
- Educated clients on product features and benefits for better usage.
- Collaborated with sales team to identify customer needs and solutions.
- Documented customer interactions in CRM for accurate record-keeping.
- Trained new staff on customer service protocols and best practices.
- Maintained knowledge of industry trends to inform customer recommendations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Assistant General Manager
The Halal Guys
Plano, Texas
01.2017 - 12.2018
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted management in daily operations and staff scheduling.
- Implemented training programs for new team members on service standards.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Developed team performance guidelines to improve operational efficiency.
- Monitored customer feedback to enhance service quality and dining experience.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Coordinated inventory management to ensure stock availability and freshness.
- Monitored inventory levels and placed orders for new stock.
- Implemented safety protocols to protect both customers and employees from potential hazards.
Server and Bartender
Jakes Burgers And Beer
Frisco, Texas
01.2017 - 11.2018
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Prepared and served a variety of beverages to customers.
- Engaged with customers to provide excellent service and recommendations.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Handled cash transactions and processed payments efficiently.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in managing inventory and restocking supplies.
- Performed opening and closing duties including restocking supplies.
- Collaborated with kitchen staff to ensure timely food service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Assistant Manager
Paciugo
Frisco, Texas
02.2013 - 12.2017
- Assisted in managing daily store operations and employee scheduling.
- Trained new staff on customer service and product knowledge.
- Coordinated promotional events to enhance customer engagement and sales.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Implemented inventory management processes to maintain stock levels.
- Monitored cash handling procedures for accuracy and compliance.
- Conducted regular team meetings to communicate goals and updates.
- Trained junior staff on proper gelato-making techniques and safety protocols.
- Crafted artisanal gelato using high-quality ingredients and traditional techniques.
- Monitored inventory levels of ingredients and supplies for production needs.
- Ensured compliance with food safety standards in all production processes.
- Assisted in customer service by providing samples and information about flavors.
- Ensured that all tools used during production process were properly sterilized before use.
- Sampled finished product to ensure quality standards were met prior to serving customers.
- Performed preventive maintenance on machines used for producing gelato such as lubricating parts or calibrating settings.
Education
High School Diploma -
Plano West Senior High School
Plano, TX06-2013
Some College (No Degree) -
Collin County Community College
Plano, TXSkills
- Client onboarding
- Onboarding training
- Payment solutions
- Compliance management
- Risk assessment
- Documentation coordination
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- TABC and Food Handlers Certification
- TIBU Certification
- Anti- Money Laundering Certification
Timeline
Boarding Specialist
Talus Payments
02.2022 - Current
Customer Service Representative
Talus Payments
06.2018 - 02.2022
Assistant General Manager
The Halal Guys
01.2017 - 12.2018
Server and Bartender
Jakes Burgers And Beer
01.2017 - 11.2018
Assistant Manager
Paciugo
02.2013 - 12.2017
High School Diploma -
Plano West Senior High School
Some College (No Degree) -
Collin County Community College