Lisa A. Spicer
Allen
Summary
Twenty two years of experience ranging from merchant services to sales, loan origination, operations, and default servicing. Skilled in business to client sales, client retention, pipeline management, critical thinking, negotiation, and meeting deadlines in a team environment. Meticulous with a strong work ethic.
Overview
21
21
years of professional experience
Work History
Boarding Specialist
Paynada
Allen
05.2023 - Current
- Onboard an average of 100 new merchants and businesses monthly, enhancing market reach
- Verify documentation and ensure compliance with underwriting regulations to minimize risk exposure
- Performed risk assessment tasks to mitigate operational threats
- Document operational workflows
- Provide guidance to the sales team
- Manage pipeline and daily reporting to leadership team
Retail Loan Processor
Origin Bank
Dallas
08.2021 - 11.2022
- Managed pipeline of 10-15 FHA, FHLB, FNMA, and bank products for purchase and refinance loans, ensuring timely processing
- Coordinated each file to meet 2-day SLA for borrower welcome email and document needs list
- Handled each file with 2 day SLA for borrower welcome email with documents needs list
- Top Processor June and September 2022
Retail Loan Processor
FGMC dba Good Mortgage
Plano
10.2020 - 07.2021
- Managed pipeline of 25-35 retail conventional refinance loans, ensuring timely processing and client communication
- Funded average of 10 loans per month with 45 day average closing timeframe
- Handled each file within 2-day SLA for borrower welcome call and initial underwriting submission, enhancing customer experience
- Funded average of 10 loans per month, maintaining 45-day average closing timeframe to meet borrower expectations
- Secured MLO lending licenses to operate in various states, ensuring compliance with local regulations.
- Earned "Acting Like an Owner" award in recognition of exceptional commitment and performance in June 2021.
Loss Mitigation/Bankruptcy Account Manager
Fay Servicing
Farmers Branch
04.2017 - 08.2019
- Single point of contact for 700+ mortgage accounts in default and bankruptcy
- Executed mortgage default workout programs, including modifications, short sales, and DIL, to assist borrowers in resolving their financial challenges
- Managed and recorded all borrower communications, ensuring compliance with FDCPA and enhancing customer trust
- Facilitated and documented all borrower communication in compliance with FDCPA
- Advanced to Bankruptcy Account Manager in February 2019, reflecting recognition of expertise and contributions in loss mitigation
Wholesale Loan Review Analyst
AmeriHome/Agility 360
Dallas
03.2016 - 12.2016
- Audited Conventional, Non-Conforming, FHA, and VA loan packages pre-purchase for compliance and quality assurance
- Verified integrity, accuracy, and legal execution of loan package data and documentation to ensure reliability and compliance
- Validated loan package and collateral against federal regulatory standards and compliance guidelines to mitigate risk
Inside Loan Officer
Homeward Residential
Coppell
11.2012 - 07.2013
- Contributed to start-up team that originated the sale of Home Affordable Refinance Program loan product.
- Analyzed complex servicing platform data to develop targeted marketing strategies, enhancing customer outreach efforts
- Evaluated loan applications for creditworthiness and compliance with regulations.
- Assisted clients in understanding loan options and terms clearly.
- Managed documentation and ensured accuracy during the loan process.
Mortgage Professional, Team Lead
Nationstar Mortgage
Lewisville
02.2010 - 07.2012
- Facilitated various home loan sales including HARP, FHA, VA, and Conventional refinancing and purchases
- Informed team of regulatory changes, underwriting guidelines, and market trends to ensure compliance and adapt strategies
- Achieved ranking of 7th in loan funding units and volume in 2011, contributing to overall team performance
Senior Personal Loan Consultant, Team Lead
Countrywide Home Loans
Plano
03.2005 - 08.2008
- Team leader for 19 loan consultants and assisted with on the job new hire training
- Led team of 19 loan consultants, providing on-the-job training for new hires
- Achieved top 3 ranking in loan funding units and top 10 in conversion rates for 2007 and 2008
Education
B.S. - Human Development and Family Sciences
University of Texas at Austin
Austin, TXSkills
- Encompass
- Lending Pro
- DU
- FHA Connection
- AllRegs
- MERS
- Pipeline management
- Loan processing
- Regulatory compliance
- Compliance documentation
- Risk management
- Data analysis
- Microsoft Office Applications
- Salesforce
- Velocify
- Leads360
- Black Night
- AccessOne
- Payments Hub
- Iris
- Sharepoint
- Workflow optimization
- Team leadership
- Relationship management
- Problem solving
- Analytical thinking
- Time management
- Prioritization skills
- Adaptability skills
- Organizational skills
- Policy adherence
- Team leadership
- Problem solving
- Effective communication
- Time management
- Policy adherence
- Analytical thinking
- Prioritization skills
- Adaptability skills
- Organizational skills
Timeline
Boarding Specialist
Paynada
05.2023 - Current
Retail Loan Processor
Origin Bank
08.2021 - 11.2022
Retail Loan Processor
FGMC dba Good Mortgage
10.2020 - 07.2021
Loss Mitigation/Bankruptcy Account Manager
Fay Servicing
04.2017 - 08.2019
Wholesale Loan Review Analyst
AmeriHome/Agility 360
03.2016 - 12.2016
Inside Loan Officer
Homeward Residential
11.2012 - 07.2013
Mortgage Professional, Team Lead
Nationstar Mortgage
02.2010 - 07.2012
Senior Personal Loan Consultant, Team Lead
Countrywide Home Loans
03.2005 - 08.2008
B.S. - Human Development and Family Sciences
University of Texas at Austin