Adrianne Mosley
Rowlett,TX
Summary
Dynamic and Energetic Customer Service Professional. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Customer Service Specialist
Daltile
05.2022 - Current
- Create superior experience for Designers, Builders and Contractors by providing knowledge of products, availability and cost
- Complete daily cash and credit sales reports for store managers
- Assist customers with sales transactions accurately and efficiently, including cash, check and credit card
- Provide customer service and resolve queries over phone.
- Received 4 Star Annual Review
- Manage customer accounts such as Baez Flooring, Richard Williams and Associates and Elite Remodeling.
- Member of Plano SSC107 Leadership Team
- Created cross training program for Customer Service Representatives
- Train new CSR's
- Increase store revenue by inquiring about customer needs and providing additional materials needed for specific applications.
Material Handling Specialist
RELIABLE DENTAL LAB
01.2020 - 05.2022
- Logistics for daily route for 45+ dental offices
- Administer reporting for outgoing cases, accountability for reporting metrics to upper management
- Manage and maintain company vehicle.
- Delivered timely results through effective prioritization of tasks and rigorous time management practices, ensuring all project deadlines were met without compromising quality standards.
Office Manager
Bathz by Design
03.2012 - 01.2020
- Senior estimator, managing post and pre-order customer service
- Managed 4 30 and 60 day crew schedules
- Managed business to business networking and improved social media presence to increase customer referrals each year.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
Sales and Estimating
Artisan Tile and Stone
06.2004 - 03.2012
- Created customer profile and estimate sheets to make giving bids faster and more efficient
- Handled all tax prep for company
- Logistics management and labor scheduling
- Increased sales by managing all advertising, website development and online marketing.
Customer Service Representative
Western Extrusions Corporation
06.1999 - 06.2004
- Pre-order management, scheduling and support
- Cradle to grave customer support as single point contact for high level customers
- Assisted with key account management on a national level
- Travel nationally as required for customer service and sales support.
Customer Service Representative
Extruders
01.1998 - 06.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Receptionist
Extruders
08.1997 - 01.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Assembly Line Worker
Collmer Semiconductor
08.1995 - 08.1997
- Assembly and inspection for power supplies
- Created and documented standard operation procedures for assembly and inspection
- Monitored and maintained inventory control.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06.1995
Skills
- Logistics Management
- Good communication skills
- Customer Relations
- Complaint resolution
- Price quotes
- Customer Order Management
- Account Management
- Prioritization
- Building rapport
Timeline
Customer Service Specialist
Daltile
05.2022 - Current
Material Handling Specialist
RELIABLE DENTAL LAB
01.2020 - 05.2022
Office Manager
Bathz by Design
03.2012 - 01.2020
Sales and Estimating
Artisan Tile and Stone
06.2004 - 03.2012
Customer Service Representative
Western Extrusions Corporation
06.1999 - 06.2004
Customer Service Representative
Extruders
01.1998 - 06.1999
Receptionist
Extruders
08.1997 - 01.1998
Assembly Line Worker
Collmer Semiconductor
08.1995 - 08.1997
High School Diploma -
Lewisville High School