Adrianne Porter
Baton Rouge,LA
Summary
Successfully works as part of team to reach personal and business goals. Known for successfully managing escalated customer support issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
3
3
Certification
Work History
DONOR CENTER TECHNICIAN/PHLEBOTOMIST
Immunotek Plasma Center
07.2023 - 02.2024
- Responsible for performing quality calibration activities for screening and donor floor area equipment.
- Accountable for donor center pre-registration, registration, conducting health screenings, donor center set up, and disconnects
- Assist with donor center flow by monitoring equipment.
- Assist in determining suitability of donors to undergo plasmapheresis before venipuncture.
- Responsible for ensuring safety of donors during collection process.
- Monitor donors throughout collection process for possible equipment errors, donor reactions, or unexpected events.
Direct Care Worker
Oliver & Associates
03.2023 - 06.2023
- Assisted with client personal care needs to foster independence and well-being
- Supervised medication administration, personal hygiene, and other activities of daily living
- Followed care plan and directions to administer medications
- Cultivated relationships with residents to support happiness and emotional well-being
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Transported patients to medical, dental, and personal care appointments
- Engaged with patients and families to provide emotional support and daily living instruction
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets
- Improved resident and staff engagement through group activities
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
Covid Support Specialist
Orion Labs
09.2021 - 02.2022
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
- Applied clinical safety procedures to protect patients and staff
- Prepared and packaged specimens for courier transport
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
- Transported specimens following established protocol for temperature and light.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Direct Care Staff Member
Evergreen Life Services
08.2014 - 11.2019
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor
- Administered medications or treatments as directed by physician or nurse
- Transported specimens or pharmacy items along with proper documentation to authorized personnel
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Maintained clean and well-organized environment for client happiness and safety
- Assisted individuals in development of social skills to become integrated in community
- Accompanied or transported clients to appointments, errands, and social activities.
Patient Access Associate
North Oaks Rehabilitation Hospital
04.2018 - 07.2019
- Applied HIPAA privacy and security regulations while managing patient information
- Verified demographics and insurance information to register patients in computer system
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
Care Support Representative
Conduent
07.2018 - 05.2019
- Consulted with customers to gather and define requirements
- Monitored staff interactions with customers to provide real-time coaching
- Entered client information and files into databases for further review and tracking
- Conversed with people from diverse cultures daily, providing elevated level of respect and patience with each interaction
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Participated in regular product training sessions to stay current on updates and enhancements.
Admissions Representative/Clinical Support Rep
Our Lady of The Lake Hospital
04.2015 - 04.2018
- Promoted patient data confidentiality by following strict rules and regulations endorsed by facility
- Spoke to patients upon arrival to determine if personal data or insurance information had changed
- Updated patient and insurance data and input changes into company computer system
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Received payment and posted to appropriate customer accounts
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Donor Processor/Phlebotomy Technician
Grifols Biomat USA
11.2011 - 11.2013
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately managing patient information
- Gathered and documented vitals like height, weight, pulse, and blood pressure and gathered biological samples for standardized tests
- Followed laboratory guidelines for handling biological specimens
- Cleaned and calibrated laboratory equipment
- Collected blood or tissue samples from patients for lab work
- Validated laboratory test processes for completeness and safety
- Performed complete blood counts using automated hematology analyzer.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University Online
Lynchburg, VA10.2026
High School Diploma -
Waynesville High School
Waynesville, MO05.1998
Skills
- Client Documentation
- Care Plan Management
- Critical Thinking
- CPR Certification
- Attentive to People
- Caring Companionship
- First Aid Certification
- Microsoft Office
- Excellent Communication Skills
- Data Entry
- PPE Use
- Good Work Ethic
- Customer Service
- Computer Skills
- Electronic Health Records
- Aseptic Techniques
- Specimen Collection
- Medical Interpretation
- Phlebotomy expertise
- Medical Laboratory Technician (MLT)
- Medical Laboratory Assistant
- Quality Assurance
- Conflict Resolution
- Interpersonal Communication
- Relationship Building
- Customer Relations
Certification
- CPR/AED/FIRSTAID, 2/2023, 2/2025
- PHLEBOTOMY, 3/2024, 3/2026
- CLS-LABAORATORY ASSISTANT, 12/31/2024
Timeline
DONOR CENTER TECHNICIAN/PHLEBOTOMIST
Immunotek Plasma Center
07.2023 - 02.2024
Direct Care Worker
Oliver & Associates
03.2023 - 06.2023
Covid Support Specialist
Orion Labs
09.2021 - 02.2022
Care Support Representative
Conduent
07.2018 - 05.2019
Patient Access Associate
North Oaks Rehabilitation Hospital
04.2018 - 07.2019
Admissions Representative/Clinical Support Rep
Our Lady of The Lake Hospital
04.2015 - 04.2018
Direct Care Staff Member
Evergreen Life Services
08.2014 - 11.2019
Donor Processor/Phlebotomy Technician
Grifols Biomat USA
11.2011 - 11.2013
Bachelor of Science - Interdisciplinary Studies
Liberty University Online
High School Diploma -
Waynesville High School
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