Bethania Guerrero
North Miami,USA
Summary
Achieved high customer satisfaction ratings through dedicated service efforts. Contributed to team success by sharing knowledge and supporting colleagues. Developed skills and expertise to become a valuable asset to the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Donor Center Technician/Phlebotomist
Grifols Biomat Plasma center
11.2023 - 04.2025
- Phlebotomist 2
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Maintained strict adherence to infection control protocols and safety standards during blood collection process
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
- Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
- Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
- Conducted quality control checks on equipment regularly to maintain accuracy in test results
- Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills
- Maintained confidentiality of patient information at all times according to HIPAA regulations
- Participated in continuing education programs and workshops to stay updated on industry trends and best practices
- Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures
- Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry
- Donor Center Technician
- Conduct pre-donation medical screenings and assess donor suitability. (Blood pressure, Iron, and protein tests, temperature, weight, finger sticks, blood draw with vacuum tubes.)
- Recieved new donors and followed proper procedures and documentation check for suitability.
- Kept appointment Log
- Answered phone calls and donor inquiries.
- Performed daily equipment calibrations to secure accurate test results.
- Stocked up reception area and booths as necessary.
- Performed closing procedures, and proper disinfecting area cleaning for each booth at the end of the day.
- Properly dispose of biohazardous waste, and sharps containers.
Baker/ Stay at home mom
Self employed
05.2021 - 11.2023
- I was self-managed baking cakes, cupcakes, cake pops, chocolate covered pretzels, and other desserts, also making balloon with backdrop decorations, and assisted with coordinating different events.
- I successfully took orders with specific indications and addressed them in a timely manner.
- I would Stay up to date with the trending designs of desserts and balloon decorating at the same time as I developed new creations.
- Taking this stay-at-home mom position as I was baking, was gratifying as I was able to obtain time management skills, to prioritize tasks and meet deadlines and my problem-solving and organizational skills were reinforced as I had the opportunity create and run my own business.
Passenger Service Agent, Lead Agent manning coordinator
Envoy Air
01.2017 - 05.2021
- Greeting and checking in passengers using computer-based system, providing basic customer services, boarding aircraft, apply airline regulations including charging excess baggage or upselling. Adhere and apply strict security and safety regulations.
- Also provide employee services as lead agent manning coordinator, processing Daily schedules, answering phone calls, entering employee worked hours in computerized system etc.
- The time I worked as PSA was a positive experience, I really enjoyed helping customers have a pleasant easy flight. I also enjoyed challenging myself to taking out each flight on time. When I left the company, it was under good standing and with a positive record of my work.
Home Health Aide
Aleydas home care inc
06.2016 - 01.2017
- Assist Patients with Daily care such as hygiene, clean up surroundings, feeding, placing into bed, running errands, taking to appointments. Also providing emotional support and guidance.
Education
Nursing
Universidad Central del Este (UCE)
San Pedro de Macoris01-2015
Patient Care Technician Diploma - undefined
Everest Institute
Miami, FL01-2008
High School Diploma -
Miami Jackson Senior High
Miami, Fl06-2004
Skills
- Venipuncture
- Microsoft Word
- CPR
- Microsoft Office
- Blood sampling
- Quick program
- Computer skills
- Customer service
- Data entry
- Vital signs
- Interpersonal skills
- Phlebotomy
- Specimen collection / processing
Certification
Drivers License
Additional Information
- SKILLS
- Good with people
- Good communication skills
- Organized
- Can work under pressure
- Team Player
- Self motivated
- Responsible
- Passionate of my career
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Donor Center Technician/Phlebotomist
Grifols Biomat Plasma center
11.2023 - 04.2025
Baker/ Stay at home mom
Self employed
05.2021 - 11.2023
Passenger Service Agent, Lead Agent manning coordinator
Envoy Air
01.2017 - 05.2021
Home Health Aide
Aleydas home care inc
06.2016 - 01.2017
Nursing
Universidad Central del Este (UCE)
Patient Care Technician Diploma - undefined
Everest Institute
High School Diploma -
Miami Jackson Senior High