Deja Dennis
Houston,TX
Summary
Accomplished Phlebotomist and Medical Assistant with a proven track record at Grifols Biomat USA, enhancing patient care and specimen accuracy. Skilled in venipuncture and fostering teamwork, significantly improved donor retention and reduced hospital readmissions. Demonstrates expertise in HIPAA compliance and customer service, ensuring high-quality care and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist 2 /Donor Center Technician
Grifols Biomat USA
04.2021 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
Certified Medical Assistant Extern
Primary Care Clinic
05.2024 - 07.2024
- Contributed to effective inventory management by maintaining adequate stock levels of medical supplies and promptly placing orders when necessary.
- Performed quality assurance checks on laboratory equipment, ensuring accurate test results and timely diagnosis for patients.
- Facilitated smooth transitions between different healthcare providers by preparing detailed summaries of patient encounters and transferring relevant information as needed.
- Coordinated with external laboratories for timely processing of lab specimens, ensuring expedited results for patients and healthcare providers.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices within the medical assisting field.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Home Health Patient Care Provider
Consumer Direct Personal Care Services
01.2017 - 01.2022
- Assisted patients in meeting daily living needs, promoting independence and dignity for all individuals under my care.
- Prepared nutritious meals tailored to specific dietary requirements or restrictions of each individual patient.
- Reduced hospital readmission rates by closely monitoring patient conditions after discharge and coordinating follow-up care with healthcare professionals as needed.
- Improved patient satisfaction by providing high-quality, compassionate care and maintaining timely communication with patients and their families.
- Maintained a clean and safe home environment for patients by performing light housekeeping tasks such as laundry, dishes, and basic cleaning duties.
- Managed extensive medical documentation in accordance with HIPAA regulations; protecting patient confidentiality at all times.
- Assisted with mobility exercises designed to improve strength, balance, and overall functionality for patients recovering from injuries or surgeries.
- Actively participated in ongoing professional development training courses; staying current on best practices within the home health industry.
- Served as a liaison between patients, families, and medical professionals; fostering open communication channels for optimal care outcomes.
- Maintained proper record-keeping of donor vitals
Education
Certificate - Registered Medical Assistant
Pima Medical Institute
Houston, TX05.2024
High School Diploma -
New Waverly High School
New Waverly, TX05.2017
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Customer Service
- Insurance Verification
- Setting Appointments
- Injections
- HIPAA Compliance
- Data Entry
- Medical terminology knowledge
- Paperwork Processing
- Pediatric phlebotomy
- Geriatric phlebotomy
- Medical office administration
- Teamwork and Collaboration
- Attention to Detail
- CPR/AED
- Quality control guidelines
- Butterfly needle technique
Certification
- PT - Phlebotomy Technician
- NHA -2021
Timeline
Certified Medical Assistant Extern
Primary Care Clinic
05.2024 - 07.2024
Phlebotomist 2 /Donor Center Technician
Grifols Biomat USA
04.2021 - Current
Home Health Patient Care Provider
Consumer Direct Personal Care Services
01.2017 - 01.2022
Certificate - Registered Medical Assistant
Pima Medical Institute
High School Diploma -
New Waverly High School
- PT - Phlebotomy Technician
- NHA -2021
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