Adrianne Stelzenmuller
Tucson,AZ
Summary
Accomplished spa professional with experience in most aspects of the spa and hospitality industry. A creative, diplomatic and positive team leader with a versatile skill set. These diverse talents comprise a journey of service, learning, sharing, and teaching, all towards supporting clients and colleagues to greater life balance, health and wellbeing. In a leadership position, seeing the gifts and skills of teammates and supporting them to their most enjoyably productive selves is an inherent talent.
Overview
19
19
years of professional experience
Work History
Aquatic Movement Therapist
YMCA Of Boothbay
Boothbay, ME
11.2019 - Current
- Designed, implemented and taught very successful aquatic movement therapy classes in a committed series of 2x per week for 8 weeks.
- Capable of running more than one program simultaneously.
- Performed Aquatic Massage (Watsu) in one on one sessions.
- Performed Aquatic Personal Training and Aquatic Movement Therapy in one on one sessions and in group classes.
Massage & Movement Therapist
Crow Point Yoga
Boothbay Harbor, ME
10.2019 - Current
- Ongoing client service including but not limited to: booking appointments, answering phones, answering questions, handling issues, greeting clients, handling payments, offering health guidance and communicating with the Owner and Manager.
- Assistant manager at Crow Point Boutique.
- Performed floor sales for the boutique, apothecary and massage department.
- Managed social media accounts.
- Created marketing advertisements to increase awareness of goods and services and positively impacted sales.
- Created and maintained sales quotas.
- Kept inventory and managed stock and re-supply.
- Communicated with herbalists according to timelines that allowed for fresh product production.
- Supervised ongoing daily activities to suggest and implement improvements.
- Participated in promotions and events.
- Was a demonstration model for yoga classes.
- Spoke with clients regarding health history, expectations, services and procedures for safety and client satisfaction. Maintained Covid safe protocols.
- Provided safe, effective and appropriate massage therapy using a variety of techniques during client sessions. Educated clients with regards to their health. Gave appropriate 'homework' to those clients who wanted to work on improving outside of our formal sessions.
- Designed long-term care programs for return clients and maintained treatment records.
- Created a 90% return guest ratio within my personal massage clientele.
Wellness Center Co-ordinator/Massage Therapist
Boothbay Harbor Country Club
Boothbay Harbor, Maine
06.2018 - 11.2019
- I was originally hired for Opening Season and my contract was extended for the winter season and the following summer season.
- Consulted on the design of the brand new Country Club Wellness Center including but not limited to the massage and classroom areas.
- As part of a two person Wellness Center Coordinator team, I researched, chose, ordered, received incoming shipments and co-maintained inventory on all treatment and operating supplies relating to the massage department.
- Set up the massage department by decorating stocking and organizing.
- Maintained order and cleanliness in the massage area.
- Performed a variety of spa massage techniques and services.
- Co-authored the operations manual.
- Organized the reception area for maximum appeal and efficiency.
- Worked the reception desk as needed.
- Co-Directed a youth support staff.
- Provided optimal member relations and guest service.
- Registered people for classes and taught members to use our online booking system. Empowering their convenience in booking appointments in addition to minimizing staff hours used for said purpose.
- Booked and rescheduled appointments for our member base.
- Performed safety inspections of the entire Wellness Center on a workday basis.
- Communicated with the Club Operations Manager which included preparing the end of day report.
- Started the Aquatic Therapy program.
- Designed and taught aquatic classes to meet the needs and desires of our member population.
- Performed one to one sessions of Aquatic Massage.
- Taught one to one aquatic personal training sessions.
- Taught aquatic fitness classes.
- Taught land based movement therapy and meditation classes.
- Ran tours for prospective members.
Massage Therapist/Deep Tissue Specialist
Tranquility Day Spa
Columbus, OH
02.2015 - 05.2016
- Provided excellent client service and created a 80% return guest ratio within my personal massage clientele.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained treatment records and designed long-term care programs for return clients.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized care plans and a positive attitude.
- Was the sports massage / deep tissue specialist at this location.
Massage Therapist - Temp
Three Graces Day Spa
Oklahoma City, OK
09.2014 - 12.2014
- Provided safe, effective and appropriate massage therapy techniques during client appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return clients.
- Communicated with Day Spa Manager regarding all aspects of work.
- Helped keep the laundry moving as part of a team.
Massage Therapist/Sports Massage Specialist
Independence Regained
Statewide, LA
09.2012 - 09.2012
- Provided the rider with on call massage as required to minimize discomfort and maximize his potential for the ride.
- Provided Cranial Sacral Therapy to aid the rider in sleeping.
- Rode my bike along side the rider as part of his team.
- Provided massage, coaching stretches, exercises or passive stretches to the rider as needed.
- Assessed the rider periodically along the ride to assess his condition and assist with his needs.
- Produced documentary footage of the event.
Co-Manager/Program Developer - Temp
The Floating Stone Inn And Spa
Tubac, AZ
12.2011 - 06.2012
- Responsible for creating a viable spa program for this 12 room boutique hotel style spa with 5 ionized heated pools to prepare location for sale.
- Oversaw daily operations when owner was away.
- Oversaw spa operations which included creating reports for and communicating daily with the owner.
- Reviewed and reorganized existing spa staff.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Designed aquatic classes and hired appropriate teachers.
- Taught Aqua Shape and other aquatic fitness classes.
- Performed one to one aquatic personal training.
- Performed one to one Aquatic Massage/Watsu for guests.
- Performed therapeutic table massage for guests.
- Ran tours.
Massage Therapist, Trainer - Contract
Run Across America / Dream Big, ACT Big
National, USA
02.2011 - 06.2011
- Provided massage, aquatic therapy (when available), coaching, stretches, exercises or passive stretches to runner as needed.
- Met up with runner on the road to assess his condition and assist with his needs.
- Biked or walked with runner when needed.
- Helped with PR by interfacing with venue hosts and key figures at all public speaking events and media appearances.
- PR at events and with media.
- Responsible for inventory and shopping for appropriate food and nutritional supplements.
- Cooking meals. Preparing snacks for team.
- Massage for team as needed.
- Kept positive attitude and helped keep team moral high to achieve a victorious end.
Aquatic Therapist/Meditation Teacher/Lecturer
Canyon Ranch Tucson
Tucson, AZ
10.1995 - 11.2005
- Performed one to one Watsu and Aquatic Massage for guests, staff and media.
- Interviewed with and demonstrated Aquatic massage and Watsu techniques for print and video media.
- Lectured and demonstrated Watsu and Aquatic Therapy for staff and guests.
- Helped to increase bookings and sales for the aquatics department by promoting in a variety of ways both to the guests and to key staff.
- Taught Meditation and Aquatic Meditation.
- Led labyrinth meditations.
- One was of the first therapists at Canyon Ranch to offer one to one therapy to help people overcome fear of water.
- Co-guided group fitness, naturalist and meditative hikes for guests.
- Guided one to one hikes when requested.
- Assisted Dr. Lana Holstein in couples workshops.
- Co-guided the Shape magazine hikes.
- Tested new sports equipment like underwater treadmills, bikes and Bowflex.
Hiking and Mountain Biking Guide
Miraval Arizona Resort & Spa
Tucson, AZ
01.2003 - 06.2003
- Guided groups of up to 14 people on hikes in theSanta Catalina and Tucson mountains.
- Individually checked and packed daypacks.
- Gathered guests, communicated about the trail and what to expect and answered all questions prior to start of tour.
- Watched out for and talked about safety hazards along the way.
- Answered questions, pointed out important features, and offered further details about special points to inform guests.
- Passed various red cross and outdoor safety classes. Maintained certifications.
- Co-lectured on Conscious Communication with the staff Chiropractor.
- Maintained energy and enthusiasm in fast-paced environment
Education
RTT Therapy - Transformational Life Coaching
A 300+ hour certification course combining hypnotherapy, psychotherapy, NLP, CBT, and neuroscience principles.
International Instructor Certification - Aquatic Massage/Principles of Hydrotherapy/Shiatsu
1000+ hours of ongoing Aquatic Massage education to include but not limited to: Shiatsu, Watsu, Aquatic meditation, Adaptive techniques, Advanced techniques, Healing Dance, Hydrodynamics of movement in water.
Certificate of Program Completion - Transformational Psychology
06.2011
Completed three year professional development program in transformational psychology.
Professional Personal Trainer Certification - Personal Training
11.2006
Completed 150 hour certification in personal training with an emphasis on movement therapy.
Professional Massage Therapy Certificate - Massage Therapy
08.2005
Completed 750+ Hour Professional Massage Therapy Program which included a blend of Western and Eastern therapies and philosophies.
Skills
- Teaching and mentoring others / Sharing knowledge base
- Designing and Improving programs
- Motivating people to participate in the maximization of their health
- Mediating / managing challenging situations
- Team leadership
- Communication with guests, clients and teammates
- Application of therapeutic massage techniques ranging from deep tissue - energy work
- Postural assessment and creating treatment plans
Affiliations
MBLEx Certified
Red Cross: Adult & Child, CPR/Emergency First Aid/AED for professionals.
American Massage Therapy Association
Worldwide Aquatic Bodywork Association
Formerly:
NCBTMB Board Certified
Timeline
Aquatic Movement Therapist - YMCA Of Boothbay
11.2019 - Current
Massage & Movement Therapist - Crow Point Yoga
10.2019 - Current
Wellness Center Co-ordinator/Massage Therapist - Boothbay Harbor Country Club
06.2018 - 11.2019
Massage Therapist/Deep Tissue Specialist - Tranquility Day Spa
02.2015 - 05.2016
Massage Therapist - Temp - Three Graces Day Spa
09.2014 - 12.2014
Massage Therapist/Sports Massage Specialist - Independence Regained
09.2012 - 09.2012
Co-Manager/Program Developer - Temp - The Floating Stone Inn And Spa
12.2011 - 06.2012
Massage Therapist, Trainer - Contract - Run Across America / Dream Big, ACT Big
02.2011 - 06.2011
Hiking and Mountain Biking Guide - Miraval Arizona Resort & Spa
01.2003 - 06.2003
Aquatic Therapist/Meditation Teacher/Lecturer - Canyon Ranch Tucson
10.1995 - 11.2005
Marissa Peer School - RTT Therapy, Transformational Life Coaching
WABA Aquatic Massage W/Elaine Marie - International Instructor Certification, Aquatic Massage/Principles of Hydrotherapy/Shiatsu
Three Mountain Foundation - Certificate of Program Completion , Transformational Psychology
The Providence Institute - Professional Personal Trainer Certification, Personal Training
The Providence Institute - Professional Massage Therapy Certificate, Massage Therapy
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