Results-driven professional seeking position as ICWA Advocate II. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
6
6
years of professional experience
Work History
Foster Parent
Office Of Children And Family Services
Anchorage, Alaska
08.2021 - Current
Helped reunify birth families through coordinated visitation strategies.
Assisted children through recovery from difficult home or school situations.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Server
Downtown Grill
Anchorage, AK
05.2017 - 10.2017
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Teaching Assistant
Anchorage School District
Anchorage, AK
01.2014 - 05.2017
Instruct small groups of students in basic concepts
Aided differently abled students fulfill their Individualized Education Plan
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
Tutored struggling students individually and in small groups to reinforce learning concepts.
Customer Service Associate POV
Nordstrom
Anchorage, AK
05.2015 - 09.2015
Worked with customers to meet their retail needs
Opened and closed department
Met and maintained sales goals
Built rapport with customers in order to form lasting relationships
Front End Receptionist
Massage Envy
Anchorage, AK
03.2013 - 09.2013
Facilitated intake interviews
Relayed information to massage therapists
Answered client inquiries
Reconciled the cash register, open and closed the business.
Customer Service Representative
Sports Authority
Anchorage, AK
03.2012 - 01.2013
Achieved sales goals and service performance requirements through new customer sales
Routinely answered customer questions regarding merchandise and pricing
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
Bachelor of Arts - Anthropology; Minor in Spanish
University of Alaska Anchorage
Anchorage, Alaska
05.2022
High School Diploma -
Bartlett High School
Anchorage, AK
05.2012
Skills
Compassionate Care
Professional Relationships
Customer Satisfaction
Emotional Support
Parental Communication
Confidential Case Documentation
Languages
Spanish
Timeline
Foster Parent
Office Of Children And Family Services
08.2021 - Current
Server
Downtown Grill
05.2017 - 10.2017
Customer Service Associate POV
Nordstrom
05.2015 - 09.2015
Teaching Assistant
Anchorage School District
01.2014 - 05.2017
Front End Receptionist
Massage Envy
03.2013 - 09.2013
Customer Service Representative
Sports Authority
03.2012 - 01.2013
Bachelor of Arts - Anthropology; Minor in Spanish
University of Alaska Anchorage
High School Diploma -
Bartlett High School
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