Adriannys Rosario Ramos
Brooklyn
Summary
Dedicated, hardworking and reliable college student with years of clerical and customer service experience; looking to gain additional professional experience in the workforce
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Swissport
JFK New York
09.2025 - Current
- Assisted passengers with check-in procedures and baggage handling to ensure efficient processing.
- Coordinated boarding activities, ensuring timely departures and adherence to safety protocols.
- Resolved passenger inquiries and complaints, promoting positive travel experiences.
- Collaborated with airline staff to streamline operations and improve service delivery.
NYPD Auxilary Program
New York Police Department
New York, NY
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Immigrant Ambassador
NYCDOE/CUNY Immigrant Ambassador Program
Brooklyn, NY
09.2024 - 06.2025
- Serves as a mentor, guide, academic resource, coach, role model, and friend to “near-peer” high school students through in-person one-on-one and group engagement two schools days a week
- Checks in with School Counselors or ENL teacher to adequately plan supports for assigned mentees
- Shares knowledge about CUNY-wide and college-specific programs, resources, policies, and culture
- Facilitates academic programming, postsecondary planning, career exploration, and college applications
- Develops and fosters mentees in peer advocacy and community organizing
Summer Youth Employee
NYPD Summer Youth Program
07.2024 - 08.2024
- Collaborated with local church to provide food and clothes to community members and provided translation
- Assisted with childcare at precinct community event
- Assisted pantry clients and directs pantry volunteers in guiding clients through the pantry
- Worked in a safe manner and complies with all safety rules and procedures
- Conducted housekeeping to assure that work areas are organized, clean, safe, and clutter free
- Performed inventory of entire pantry
Program Assistant
AmeriCorps and Community Service Outreach
New York, NY
09.2022 - 06.2023
- Planned and coordinated college tour and information session for 14 first-generation, immigrant students from International High School at Prospect Heights
- Communicated with High School counselors and teachers to coordinate events
- Shared advice on the college process and experience with a group of high school juniors
- Helped AmeriCorp peers organize and publicize campus events
Sales Associate
Walgreens Pharmacy
Brooklyn, NY
10.2018 - 03.2019
- Assisted customers with their questions and helped them locate what they needed
- Handled complaints on behalf of the manager when necessary
- Operated the cash register and processed monetary transactions
- Replenished the shelves and organized at the end of the day
- Assisted with store deliveries, informed the manager when inventory was running low on popular items
Education
Bachelor of Science - Criminal Justice, Psychology
CUNY John Jay College of Criminal Justice
05-2025
Skills
- Computer Literacy
- Strong Communication
- Google Doc Microsoft
- Word Microsoft
- PowerPoint
LANGUAGE
Fluent in Spanish
Timeline
Passenger Service Agent
Swissport
09.2025 - Current
Immigrant Ambassador
NYCDOE/CUNY Immigrant Ambassador Program
09.2024 - 06.2025
Summer Youth Employee
NYPD Summer Youth Program
07.2024 - 08.2024
NYPD Auxilary Program
New York Police Department
10.2023 - Current
Program Assistant
AmeriCorps and Community Service Outreach
09.2022 - 06.2023
Sales Associate
Walgreens Pharmacy
10.2018 - 03.2019
Bachelor of Science - Criminal Justice, Psychology
CUNY John Jay College of Criminal Justice