Patricia Ssekitoleko

• Coordinated passenger check-in processes, ensuring timely and efficient service delivery.
• Managed baggage handling operations, maintaining high standards of safety and accuracy.
• Assisted passengers with queries and concerns, enhancing overall customer satisfaction.
• Monitored flight schedules, updating passengers on delays and gate changes promptly.
• Developed streamlined workflows for boarding processes, reducing wait times significantly.
• Collaborated with airline representatives to resolve issues swiftly and effectively during peak periods.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
• Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
• Supported colleagues in managing challenging situations, fostering teamwork and collaboration.

-Receive and prepare inventory for delivery

-Use technology like smartphones and handheld devices to sort, scan, and prepare orders

-Sort packages

-Lift up to 49 pounds

-View prompts on screens and follow direction for some tasks

-Stand, walk, push, pull, squat, bend, and reach during shifts

-Use carts, dollies, hand trucks, and other gear to move items around

-Go up and down stairs (where applicable)

-Work at a height of up to 40 feet on a mezzanine (where applicable)

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts, some weighing up-to 70 pounds
• Escorting unaccompanied minors and disabled passengers throughout the airport
• Tagging baggage and routing to appropriate location for loading and screening.
• Checking in luggage and confirming that all carry-on items meet federal guidelines.
• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrate high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Address customer account discrepancies and concerns.
• Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Participate in team meetings and training sessions to stay informed about product updates and changes.

I was the sole caregiver to family during the covid-19 pandemic.

• Interpreted and analyzed research data to draw conclusions on outcomes.
• Performed research into study topics to increase knowledge and to provide valuable contributions.
• Prepared fact sheets, tables, and graphs to summarize research results.

United Nations International Children’s Emergency Fund (UNICEF) is Non-Governmental Organization for children.UNICEF Norway is involved in a wide range of activities aimed at generating awareness and supporting children’s rights worldwide and raising funds to support UNICEFs international work for children. As a Fundraiser, I was tasked with recruitment of monthly pledge donors who can donate funds on a monthly basis to support UNICEFs international work for children around the world. Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals. Raised awareness and attracted donors through marketing campaigns. Collaborated with others to discuss new opportunities. Maintained updated UNICEF knowledge through continuing education and advanced training. This position exposed me to a great number of people, thus becoming more eloquent and confident.

• Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
• Attended fundraising events and conferences to stay informed on industry developments and network with peers.
• Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.

Face Technologies is a South African Company contracted with the Ministry of Works and Transport to design and process Uganda Computerized Driving Permits for the public I worked as a Data Processing officer in the company Some of the main duties were; Data-capture of the applicant’s bio-data, live image scanning of all applicants consisting of digital photograph, electronic fingerprint and electronic signature. This position greatly improved my administrative skills, ability to adapt to multicultural settings, interpersonal skills and ability to work under less supervision.