LaSharee Jackson
Chicago
Summary
I am submitting the enclosed resume for consideration of your establishment. My background has given me hands-on experience in all facts of assisting higher level management that would contribute to your organization’s goals and objectives. You will see after receiving the enclosed resume, I have made numerous contributions to my previous employers that has helped them tremendously. These accomplishments are derived from my exceptional interpersonal and communications skills, strong attention to detail and unparalleled work ethic. A key talent that I can bring to your organization: smooth paced service to customers and a wonderful environment to build relationships with employees. My reputation precedes me for listening and analyzing employee’s ideas and thoughts on creating a safe and productive work environment. I am enthusiastic about exploring opportunities with your establishment and look forward to meeting you. Thank you for your consideration. Sincerely, LaSharee Jackson
Enclosed: Resume
Overview
17
17
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport Avation
02.2021 - 09.2025
- Facilitated passenger check-in processes, ensuring timely and efficient service delivery.
- Managed baggage handling operations, maintaining accuracy and minimizing delays.
- Coordinated with airline representatives to resolve passenger inquiries and issues promptly.
- Trained new team members on customer service protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Supported colleagues in managing challenging situations and encouraging teamwork skills.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
Home Health Aide
Home Instead Senior Care
08.2015 - 12.2020
- Provided personal care and support to clients with daily living activities.
- Assisted clients with mobility and physical exercises to enhance their well-being.
- Monitored clients' health conditions and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and medical staff.
- Coordinated transportation for clients to appointments, ensuring timely arrival and safety.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted disabled clients to support independence and well-being.
Teacher’s Assistant
Rainbow’s End Child Development Center
08.2012 - 05.2015
- Complying with DCFS, NAYCE and ITERS/ECERS regulations
- Curriculum based instruction with the children as well as maintaining interaction with them
- Reinforce lessons presented by teachers as well as reviewing material with students one-on-one or in small groups
- Enforce school and class rules to help teach students proper behavior
- Help teachers with record keeping, such as tracking attendance and daily routines
- Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
- Supervise students in class, between classes, during lunch and recess, and on field trips
Clerk Assistant
Thornton Township
08.2008 - 05.2011
- Managed daily clerical tasks, ensuring accuracy of records and documentation.
- Assisted in maintaining office inventory and supplies, optimizing resource allocation.
- Answering phones
- Developed filing systems to improve data retrieval and organization processes.
- Implemented process improvements that increased overall office productivity.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Faxing and receiving documents
- Helping customers with Handicap placards and licenses
- Filed and sorted documents
Education
Bachelors - Science/Studies, Child and Family Services
Southern Illinois University
12.2015
High School Diploma -
Thornridge High School
05-2010
Skills
- Proficiency in: Microsoft Office Word, Microsoft Excel, Microsoft- Outlook, Power Point, Internet Research, Interdepartmental Conflict Resolution and Internet Explorer
- Type 50-60wpm
- 10-key adding machine, and office equipment
- Customer service
- Process improvement
- Team training
- Conflict management
- Personal care support
- Transportation coordination
- Safety compliance
- Record keeping
- Compliance regulations
- HIPAA compliance
Certification
CPR & FIRST AID LICENSE
Obtained & Renewed: 10/14/2025
Expires: 10/17/2025
Languages
English
Full Professional
Timeline
Passenger Service Agent
Swissport Avation
02.2021 - 09.2025
Home Health Aide
Home Instead Senior Care
08.2015 - 12.2020
Teacher’s Assistant
Rainbow’s End Child Development Center
08.2012 - 05.2015
Clerk Assistant
Thornton Township
08.2008 - 05.2011
Bachelors - Science/Studies, Child and Family Services
Southern Illinois University
High School Diploma -
Thornridge High School