Cassandra A. Harrison
Vicksburg,United States
Summary
Dynamic professional with extensive experience in program management at Turning Leaf Behavioral Health Services, excelling in team building and project management. Proven ability to enhance operational efficiency and ensure regulatory compliance while fostering strong client communication. Adept at multitasking and maintaining meticulous documentation to support organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Career Pathway Coordinator
STEMM-Up Program/Michigan Rehabilitation Services
Remote
05.2025 - Current
- Work in conjunction with MRS counselors to assist individuals with disabilities in gaining work experience, creating resumes and cover letters, providing educational assistance, exploring careers, gaining interview skills, connecting with internships, and securing employment.
Intensive Residential Technician
Residential Opportunities
03.2024 - Current
- Highly trained to care for individuals with severe autism. This includes activities of daily living, oral intake, safety care, medication, and progress notes. Plans are created by Board Certified Behavior Analysts, and I have been trained to follow these established plans.
Assistant Program Manager
STEMM-Up/Pine Lake Fund
Plainwell, MI
10.2024 - 05.2025
- Work closely with the Program Manager, as well as the Career Pathway Coordinators, to ensure that all incoming referrals are processed in a timely manner. Organize and maintain all documentation, as well as communication with jobseekers and counselors.
Program Manager
Turning Leaf Behavioral Health Services
03.2022 - 02.2024
- Managed 25 plus staff, and the care for over 30 residents. I coordinated schedules, completed payroll, managed all care for residents, including appointments, transportation, and communication with guardians and case managers.
Local Sort Supervisor
UPS
10.2018 - 03.2022
- Managed the incoming and outbound loads for the Kalamazoo Local Sort. Managed over 20 staff members. Well-versed in safety management skills.
Administrative Assistant II
Western Michigan University, Dean’s Office, College of Health & Human Services
12.2018 - 06.2020
- Maintained the daily calendar and schedule for the Dean, scheduled rooms for classes, managed all building activities and maintenance, and worked closely with the Associate Dean for all CHHS events.
Administrative/Audiology & Vision Office Manager
Unified Clinics at Western Michigan University
11.2009 - 12.2018
- I worked with a diverse group of individuals, as well as elderly patients, and children. I maintained the daily schedule, submitted insurance claims, processed authorizations, and ordered all supplies for both clinics.
Package Handler
UPS
07.2018 - 10.2018
Operations Manager
Jergens Piping Corporation
11.2006 - 01.2009
Substitute Teaching
KRESA
01.2002 - 05.2003
Intern Teaching
Portage Central Middle School
08.2001 - 12.2001
Office Administrator
Dr. Arsenio T. Parial, Opthalmologist
09.1995 - 08.1998
Line Operator
Lear Plastics Corporation
06.1994 - 08.1995
Education
Master of Arts - Education & Professional Development
Western Michigan University
Kalamazoo, Michigan12.2005
Bachelor of Arts - Secondary English Education, Communications
Western Michigan University
Kalamazoo, Michigan12.2001
Associate in Arts -
Kalamazoo Valley Community College
Kalamazoo, Michigan05.1998
Skills
- Microsoft Office Suite
- IMS/CMS classroom grade book and attendance software
- Billing Assistant Custom Software
- EYECOM Custom Software
- Netscape Composer & Navigator
- Microsoft Power Point
- Microsoft Internet Explorer
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Medisoft/Office Hours
- PointAndClick
- 25Live
- QuickMar
- NextStep
- Project management
- Data analysis
- Documentation management
- Regulatory compliance
- Team building
- Budget management
- Staff training
- Client communication
- Problem solving
- Time management
- Safety management
- Conflict resolution
- Event coordination
- Scheduling proficiency
- Resource allocation
- Meeting facilitation
- Project documentation
- Scheduling expertise
- Scope definition
- Idea development
- Teamwork
- Teamwork and collaboration
- Educational program planning
- Multitasking
- Problem-solving abilities
- Self-motivation
- Adaptability and flexibility
- Organizational skills
- Attention to detail
- Active listening
- Excellent communication
Certification
Provisional Teaching Certificate, Michigan
Personal Achievements And Activities
- Safety Committee Member
- President of Park West Blvd. Association
- Home Tutor for elementary age students
- Foster parent
- Tri-Athlete
Timeline
Career Pathway Coordinator
STEMM-Up Program/Michigan Rehabilitation Services
05.2025 - Current
Assistant Program Manager
STEMM-Up/Pine Lake Fund
10.2024 - 05.2025
Intensive Residential Technician
Residential Opportunities
03.2024 - Current
Program Manager
Turning Leaf Behavioral Health Services
03.2022 - 02.2024
Administrative Assistant II
Western Michigan University, Dean’s Office, College of Health & Human Services
12.2018 - 06.2020
Local Sort Supervisor
UPS
10.2018 - 03.2022
Package Handler
UPS
07.2018 - 10.2018
Administrative/Audiology & Vision Office Manager
Unified Clinics at Western Michigan University
11.2009 - 12.2018
Operations Manager
Jergens Piping Corporation
11.2006 - 01.2009
Substitute Teaching
KRESA
01.2002 - 05.2003
Intern Teaching
Portage Central Middle School
08.2001 - 12.2001
Office Administrator
Dr. Arsenio T. Parial, Opthalmologist
09.1995 - 08.1998
Line Operator
Lear Plastics Corporation
06.1994 - 08.1995
Master of Arts - Education & Professional Development
Western Michigan University
Bachelor of Arts - Secondary English Education, Communications
Western Michigan University
Associate in Arts -
Kalamazoo Valley Community College
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