Iris Mitchell
1948 Lochshyre Loop Ocoee
Summary
Driven, friendly and eager to contribute to team success through hard work and dedication. Motivated to learn, grow and excel in the health care field.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Career Services Coordinator
Hollywood Institute Of Beauty Careers
Orlando
03.2026 - Current
- Developed career development workshops for students in beauty and wellness programs.
- Coordinated job placement services linking graduates with industry employers.
- Organized resume writing and interview preparation sessions for students.
- Prepared reports summarizing key metrics such as number of jobs posted each semester or average salaries earned by graduates.
- Provided career counseling and guidance to students on job search strategies, resume writing, interviewing skills and other related topics.
- Implemented best practices in customer service when responding to inquiries from students or employers.
- Maintained case files and documented actions.
- Maintained comprehensive database and file systems of supporting document, test scores and history information.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Responded promptly to emails sent by employers regarding job postings or other requests.
- Participated in professional development conferences focused on career services topics.
Admissions Representative
Hollywood Institute Of Beauty Careers
Orlando
05.2025 - Current
- Facilitated student inquiries about programs and admissions processes.
- Guided prospective students through application and enrollment procedures.
- Conducted informational sessions about courses and career opportunities.
- Developed strong relationships with high schools and community organizations for recruitment efforts.
- Assisted in planning recruitment events and outreach initiatives.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Guided prospective students through the admissions process and answered inquiries.
- Maintained accurate student records in the admissions database system.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
- Organized campus tours for prospective students and parents.
- Converted leads to enrollments at rate.
- Reviewed applications for accuracy and completeness before forwarding them to the admissions committee for further evaluation.
- Analyzed data related to enrollment trends and student demographics.
Front Desk Receptionist
Hollywood Institute Of Beauty Careers
Orlando, FL
03.2024 - Current
- Greeted and assisted students and visitors with inquiries and appointments.
- Managed phone calls and directed them to appropriate staff members.
- Scheduled appointments for beauty services and educational consultations efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Responded to inquiries and room requests made online, by phone, and via email.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
CNA
Sevita
Orlando, FL
06.2023 - 06.2024
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Helped residents walk with or without self-help devices.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Administered medications under supervision of a licensed nurse.
- Participated in educational programs designed to improve knowledge of health care practices.
BDC Manager
Napleton Chrysler Jeep Dodge Ram
Orlando
01.2021 - 02.2023
- Managed daily operations of the business development center.
- Trained and mentored team members on effective customer engagement strategies.
- Coordinated communication between sales and service departments for seamless operations.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Fielded calls with prompt and thorough knowledge, resolving issues and answering questions.
- Followed BDC scripts and guidelines for inbound and outbound calls.
- Provided timely responses to customer inquiries via phone, email, and other communication channels.
- Managed day-to-day operations of the BDC including scheduling shifts, assigning tasks.
- Performed proactive outbound calls to schedule regular maintenance, recall notifications and preventive services.
- Monitored incoming telephone calls, emails, and other communication channels for inquiries from potential customers.
- Worked with departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
- Collaborated with cross-functional teams to develop promotional campaigns targeted at increasing sales volume through the BDC channel.
- Conducted follow-up calls with existing customers to ensure satisfaction with services provided.
Education
West Orange High School
Winter Garden, FLSome College (No Degree) - Medical Administration Assistant
Everest College
Orlando, FLSome College (No Degree) - Business Administration
Seminole State College of Florida
Sanford, FLSkills
- Customer and personnel training
- Documentation Proficiency
- Performance Monitoring
- Customer service
- Team leadership and direction
- Data collection and research
- Strategic Planning
- Developmental Disability Rehabilitation
- Mental Healthcare
- Medication Administration
- Behavioral Health
- Activities of Daily Living ADL Assistance
- Nursing Assistance
- Microsoft Office Suite
- Database entry
- Verbal communication
- Data organization
- Typing proficiency
- Recruiting
- Multi-line telephone systems
- File organization
- Microsoft Excel
- Microsoft outlook
- Coordination
Timeline
Career Services Coordinator
Hollywood Institute Of Beauty Careers
03.2026 - Current
Admissions Representative
Hollywood Institute Of Beauty Careers
05.2025 - Current
Front Desk Receptionist
Hollywood Institute Of Beauty Careers
03.2024 - Current
CNA
Sevita
06.2023 - 06.2024
BDC Manager
Napleton Chrysler Jeep Dodge Ram
01.2021 - 02.2023
Some College (No Degree) - Medical Administration Assistant
Everest College
West Orange High School
Some College (No Degree) - Business Administration
Seminole State College of Florida