Breonna Washington
Las Vegas
Summary
Experienced hospitality and customer service expert with over 10 years of hands-on experience. Recognized for meticulous attention to detail and exceptional communication skills. Committed to upholding superior service standards to ensure customer satisfaction and loyalty. Enthusiastic about exceeding customer expectations with exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
Harry Reid International Airport
11.2024 - 02.2025
- Assisted passengers with disabilities in navigating the airport and boarding or from jetbridge.
- Effectively communicated with passengers to understand their specific needs while building rapport.
- Assisted passengers with luggage and Lyft services.
Guest Room Attendant
Paris Hotel
09.2022 - 02.2024
- Thoroughly cleaned 15 rooms per shift following to ensure a safe and welcoming environment for all guest.
- Stocked and replenished amenities such as towels, toiletries and linens in guest rooms.
- Performed inspections of guest rooms to identify any maintenance or repairs needed to company quality standards.
Guest Room Attendant
The Strat
03.2022 - 10.2022
- Thoroughly cleaned 17 checkouts per day within the designated time frame.
- Assisted in the setup of special accommodations for guests with specific needs to ensure comfort.
- Collaborated with housekeeping team to execute tasks to achieve daily turnover rate goals.
Office Clerk
U.S. Census Bureau
03.2020 - 10.2020
- Recruit and Interviewed potential candidates and hire for employment.
- Provided excellent phone etiquette, typing 40 wpm, filing, scanning and email. Training experience in handling payroll.
- Executed inbound and outbound calls while assisting potential candidates with any issues.
- Seasonal Position
Customer Service Representative
Fandango
06.2019 - 11.2019
- Assisted with troubleshooting, generated web tickets, general information and confirmed payments and refunds.
- Provided great customer service by promptly addressing inquiries, resolving ticket issues purchased online over phone or through chat.
- Completed 20+ calls per shift to maintain daily percentage rates.
Guest Room Attendant
The Plaza Hotel
07.2017 - 04.2019
- Ensured all guest with great customer service while assisting with any needs or issues.
- Completed an average of 17 checkouts per day within shift designated time frame.
- Achieved training 2-6 New Hire attendants in groups to ensure company quality standards and procedures are maintained.
Customer Service Representative/Call Center
Rally Health
09.2015 - 06.2017
- Enroll members into medical and health diabetes prevention program through insurance provider virtually.
- Provided excellent phone etiquette, typing 40 wpm and email.
- Implemented measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction.
- Maintained top 3 out of 50 employees for best personalized sessions for callers each week.
Education
Certification - Administrative Medical Assistant
Milan Institute of Las Vegas
Las Vegas, NV07.2015
Diploma - undefined
Cheyenne High School
Las Vegas, NV06.2011
Skills
- Customer Service Skills (10 years)
- Microsoft Excel
- Appointment Scheduling
- Microsoft Office
- 10-Key
- Phone Etiquette
- Microsoft Word
- Recruiting
- Type 40 wpm
- Administrative Experience
- Hospitality (7 years)
- Communication skills
- Time management
Timeline
Passenger Service Agent
Harry Reid International Airport
11.2024 - 02.2025
Guest Room Attendant
Paris Hotel
09.2022 - 02.2024
Guest Room Attendant
The Strat
03.2022 - 10.2022
Office Clerk
U.S. Census Bureau
03.2020 - 10.2020
Customer Service Representative
Fandango
06.2019 - 11.2019
Guest Room Attendant
The Plaza Hotel
07.2017 - 04.2019
Customer Service Representative/Call Center
Rally Health
09.2015 - 06.2017
Certification - Administrative Medical Assistant
Milan Institute of Las Vegas
Diploma - undefined
Cheyenne High School
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