Danesha Coleman
Baltimore,MD
Summary
Highly motivated and goal driven individual, with a strong desire to grow, learn and achieve career success. Skilled in communication, multi-tasking, and teamwork skills. Brings positive attitude and commitment to continuous learning and growth. Always looking for the opportunity to advance and contribute to team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
AGI
Baltimore, MD
03.2023 - Current
- Assisted passengers with baggage handling, facilitating smooth transitions through airport procedures.
- Responded to customer inquiries, providing accurate information on flight schedules and services offered.
- Trained new staff on operational procedures and customer service standards to improve team performance.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Breakfast Attendant
Hilton Garden Inn Hotel
Owings Mills, MD
10.2022 - Current
- Setting up and maintaining the breakfast dining area in a clean and organized condition.
- Prepared and presented breakfast items to ensure quality and freshness.
- Processed payments for orders and provided customers with change.
- Greeted customers and provided menus upon arrival to dining room.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with bussing tables and cleaning up spills.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients. Restocking when needed.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
Picker/Packer
Amazon
Baltimore, MD
11.2022 - 01.2023
- Operated hand-held scanners to accurately track inventory movements and ensure timely order fulfillment.
- Monitored inventory levels to support restocking efforts and maintain supply chain continuity during peak periods.
- Conducted quality checks on packaged items to ensure compliance with Amazon's high standards before shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Conducted quality checks on products to maintain high standards of accuracy and reliability.
Packer
Lifoam Industries, LLC
Belcamp, MD
10.2020 - 01.2021
- Packaging and insuring the quality of coolers.
- Packaged fragile items with cushioning material.
- Secured items for storage or shipment.
- Sealed containers and packages with glue, tape or other materials.
- Labeled containers, container tags or products.
- Loaded and unloaded items from production line.
- Sorted and stacked finished items.
Picker/Packer
Rite Aid
Aberdeen, MD
04.2020 - 07.2020
- Pulled orders quickly to maintain demanding productivity goals.
- Monitored inventory levels to support restocking efforts and maintain supply chain continuity during peak periods.
- Created and enforced detailed organization processes to increase quality and service standards.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Shipping/Receiving
Bob's Discount Furniture
Aberdeen, MD
01.2020 - 03.2020
- Assembling chairs, unloading/packing trailers.
- Received and inspected incoming shipments for quality and accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Molding Operator
Sapona Plastics, LLC
Seagrove, NC
09.2019 - 12.2019
- Injection molding, producing plastic products.
- Maintained safe working conditions and followed proper operating practices and procedures to avoid injuries and accidents.
Machine Operator
Sapona Manufacturing
Asheboro, NC
06.2019 - 09.2019
- Processing mid-to-fine denier synthetic yarn, including textured nylon and covered spandex.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Housekeeper
Home 2 Suites by Hilton
Aberdeen, MD
11.2016 - 03.2019
- Ensuring all rooms are cared for and inspected according to standards.
- Ensured cleanliness and organization of guest rooms and common areas.
- Implemented efficient cleaning routines, enhancing overall operational effectiveness.
- Returned emptied garbage receptacles to proper locations.
- Handled requests for extra linens, toiletries and other supplies.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
CSA - Customer Service Associate
Royal Farms
Aberdeen, MD
02.2015 - 02.2019
- Deli associate, stocker and cashier.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored product quality and freshness, ensuring compliance with health standards.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
Kohl's Associate
Kohl's Distribution Center
Edgewood, MD
10.2014 - 12.2014
- Picking/packing merchandise.
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Observed packing operations to verify conformance to specifications.
Industrial Worker
Beacon Staffing Alternatives
Aberdeen, MD
09.2013 - 12.2013
- Picking/packing, stocking, non-sort and replenishment of merchandise.
- Operated machinery for assembly line production, ensuring safety and quality standards were met.
- Monitored inventory levels, facilitating timely restocking of materials to maintain workflow efficiency.
- Assisted in maintaining clean work areas, promoting a safe and organized environment for all employees.
CFC - Customer Fulfillment Center
Macy's Logistics & Operations
Joppa, MD
05.2012 - 11.2012
- Picking/packing merchandise.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
GED -
The Community College of Baltimore County
12-2012
Skills
- Customer Service (10 years)
- Patience
- Proficiency in Microsoft office (Excel, Word, PowerPoint)
- Communication
- Multi-tasking
- Quick learner
- Teamwork
- Housekeeping (3 years)
- Hospitality (10 years)
- Collaboration
- Detail-oriented
- Conflict resolution
Certification
- Driver's License
Timeline
Passenger Service Agent
AGI
03.2023 - Current
Picker/Packer
Amazon
11.2022 - 01.2023
Breakfast Attendant
Hilton Garden Inn Hotel
10.2022 - Current
Packer
Lifoam Industries, LLC
10.2020 - 01.2021
Picker/Packer
Rite Aid
04.2020 - 07.2020
Shipping/Receiving
Bob's Discount Furniture
01.2020 - 03.2020
Molding Operator
Sapona Plastics, LLC
09.2019 - 12.2019
Machine Operator
Sapona Manufacturing
06.2019 - 09.2019
Housekeeper
Home 2 Suites by Hilton
11.2016 - 03.2019
CSA - Customer Service Associate
Royal Farms
02.2015 - 02.2019
Kohl's Associate
Kohl's Distribution Center
10.2014 - 12.2014
Industrial Worker
Beacon Staffing Alternatives
09.2013 - 12.2013
CFC - Customer Fulfillment Center
Macy's Logistics & Operations
05.2012 - 11.2012
GED -
The Community College of Baltimore County