Adriano Balzan
Louisville,KY
Summary
Performance-driven associate with stellar record of accomplishments in connecting with customers and driving sales to consistently to meet and exceed monthly targets. Excellent communicator, negotiator and multi-tasker with an agile and flexible approach. Skilled in leadership functions such as training and mentoring new associates. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strive to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Manager
Brazeiros Churrascaria
Louisville, KY
11.2023 - Current
- Developed strategies for improved operational efficiency and customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
Sales Representative
Cellular Sales Verizon
Louisville, KY
12.2018 - Current
- Contacted new and existing customers to outline benefits of products.
- Demonstrated product features to align with customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing customers.
Manager
Stoney River Steakhouse and Grill
Louisville, KY
12.2022 - 11.2023
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created detailed reports on weekly and monthly revenues and expenses.
Server Shift Leader
Stoney River Steakhouse
Louisville, KY
12.2015 - 12.2018
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Managed tables throughout dining room to execute service at highest level.
Server
Anoosh Bistro
Louisville, KY
04.2014 - 12.2016
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed strong and lasting resident relationships.
- Increased sales of high margin menu items through effective upselling.
Education
High School Diploma -
Bearden High School
Knoxville, TN11.2013
Skills
- Sales Closing
- Product and Service Knowledge
- Negotiation Tactics
- Account Management
- Staff Training and Motivation
- Critical Thinking
- Friendly, Positive Attitude
- Effective Customer Upselling
- Inside Sales
- Team Leadership
- Staff Management
- Bartender
- Upscale Server
Timeline
Manager
Brazeiros Churrascaria
11.2023 - Current
Manager
Stoney River Steakhouse and Grill
12.2022 - 11.2023
Sales Representative
Cellular Sales Verizon
12.2018 - Current
Server Shift Leader
Stoney River Steakhouse
12.2015 - 12.2018
Server
Anoosh Bistro
04.2014 - 12.2016
High School Diploma -
Bearden High School
Similar Profiles
Emerson FernandezEmerson Fernandez
Head Bartender at BrazeirosHead Bartender at Brazeiros
ALAIN REYESALAIN REYES
Bartender at Rio Grande ChurrascariaBartender at Rio Grande Churrascaria
Yoslaine Blen AntunezYoslaine Blen Antunez
Dishwasher at El Toro Loco ChurrascariaDishwasher at El Toro Loco Churrascaria