Adriano Rasmussen
North Miami,FL
Summary
Expert in customer service and sales with high profile clients with 10+ years of experience. Skilled in guest / client relationships through 5 star level hospitality and sales training. My goal is to grow with a team that will challenge me to expand my knowledge in sales & client retention, taking my career to the next level.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Inversiones Rasmussen SLR
Lima, Peru
05.2022 - 09.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained and managed sales team
Client Relations & Sales
Cardone Training Technologies, Inc
Aventura, FL
06.2020 - 05.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Coached business owners on improving sales pitch and maximizing sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
Beach Manager
Boucher Brothers
Miami Beach, FL
02.2015 - 04.2020
- Assisted guests with renting and setting up umbrellas, beach chairs, bicycles, kayaks and paddle boards and collected items at closing to maintain inventory.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed at the most prestigious hotels in South Beach - W South Beach, The Miami Beach Edition, Carillon Hotel & Spa, Ritz-Carlton South Beach.
- Brough forth excellent negotiation skills and business savvy attitude when up selling our premium beach upgrades ( ex. $200 - $400)
- Ensured compliance with all city and hotel regulations, policies, and ideals.
- Completed Forbes travel guide 5 star service course
- Trained and managed large teams of up to 20 employees.
Retail /Warehouse Manager
Withscents
Miami, FL
07.2010 - 03.2015
- Managed retail store and sales
- Worked directly and multi tasked with numerous customers at a time
- Inventory management and loss prevention
- Managed online website and head of customer service department
- Experience in dealing with upset guests customer experience turnarounds
- Trained new employees
- Maintained timely communications with clients and business partners
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2009
Skills
- Contract Negotiation Expertise
- Staff Management
- Customer Relations
- Client Service
- Sales Leadership
- Sales Growth
- Analytical and Critical Thinker
- People and Culture
- Mission and Vision
- Coaching and Mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner/Operator
Inversiones Rasmussen SLR
05.2022 - 09.2023
Client Relations & Sales
Cardone Training Technologies, Inc
06.2020 - 05.2022
Beach Manager
Boucher Brothers
02.2015 - 04.2020
Retail /Warehouse Manager
Withscents
07.2010 - 03.2015
High School Diploma -
Dr. Michael M. Krop Senior High School