Adrian Perez Palma
Lehigh Acres,FL
Summary
As a workforce management specialist, my goal is to help improve the productivity of the Ace Care Center team. Making sure the right people, with the right skills, are available at the right time. All for the benefit of the customers. This way, customers can trust in receiving the absolute best assistance for their problems, quickly and efficiently.
Overview
2
2
years of professional experience
Work History
Customer Care Agent
Ace Hardware Corporation
10.2021 - Current
- Assisted customers with various technical issues, including password resets and system errors.
- Utilized extensive knowledge of all systems to swiftly provide exceptional customer service.
- Consistently exceeded service level and productivity standards set for the customer care center.
Education
Associate of Science - Computer Programming and Analysis
Florida SouthWestern State College
Fort Myers, FL06.2020
Skills
- Communication and Problem Solving
- Hardware and Software troubleshooting
- MS Office (Word, Excel, PowerPoint, Outlook)
- Excel Macros and VBA
- Java, C# and HTML5/CSS3
- SQL
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Available upon request.
Timeline
Customer Care Agent
Ace Hardware Corporation
10.2021 - Current
Associate of Science - Computer Programming and Analysis
Florida SouthWestern State College
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