Adriauna Eleby
Cleveland,TX
Summary
Dynamic and adaptable professional with a robust background in customer service, technical support, caregiving, and the beauty industry. Proven expertise in problem-solving, multitasking, and delivering exceptional client experiences while fostering trust and effectively resolving complex issues. Recognized for the ability to manage responsibilities independently with a strong commitment to excellence. Eager to contribute dedication, communication skills, and professionalism to a forward-thinking organization that values growth and innovation.
Overview
8
8
years of professional experience
Work History
Freelance Beauty Specialist
Houston, TX
01.2025 - Current
- Provide professional hair and nail services tailored to client preferences, ensuring satisfaction and repeat business.
- Manage all aspects of operations, including scheduling, client communication, product inventory, and financial tracking.
- Develop and implement marketing strategies using social media, personal networking, and referrals to grow clientele.
- Maintain a professional and hygienic work environment in line with industry standards.
Technical Support Representative
Apple (via Teleperformance)
Remote
01.2022 - 01.2024
- Delivered exceptional technical support to Apple customers by diagnosing device, software, and account-related issues.
- Consistently achieved high customer satisfaction ratings and exceeded performance benchmarks for resolution time and quality.
- Utilized remote tools, ticketing systems, and effective communication to manage and resolve complex customer concerns.
- Recognized for patience, professionalism, and ability to explain technical solutions in clear, customer-friendly language.
Caregiver
Cornerstone Caregiving
Houston, TX
01.2019 - 01.2022
- Provided compassionate care to elderly and disabled clients, assisting with daily living activities, meal preparation, and mobility support.
- Monitored client well-being, administered medication reminders, and ensured a safe, supportive home environment.
- Built trust-based relationships with clients and families, ensuring peace of mind and consistent care quality.
- Adapted quickly to client needs while maintaining professionalism, empathy, and confidentiality.
Crew Member
McDonald's
Cleveland, TX
01.2018 - 01.2019
- Delivered fast, friendly, and accurate service in a high-paced environment, ensuring a positive customer experience.
- Operated cash registers, handled transactions, and balanced cash drawers with accuracy and accountability.
- Assisted with drive-thru operations, order accuracy, and maintaining cleanliness and safety standards.
- Collaborated with team members to meet customer demands and maintain smooth daily operations.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Customer Service & Client Relations
- Technical Support & Troubleshooting
- Caregiving & Compassionate Communication
- Hair & Nail Services
- Personal Branding
- Social Media Marketing & Business Development
- Remote Work Tools (chat, ticketing systems, call software)
- Time Management & Multitasking
- Problem Solving & Critical Thinking
Timeline
Freelance Beauty Specialist
01.2025 - Current
Technical Support Representative
Apple (via Teleperformance)
01.2022 - 01.2024
Caregiver
Cornerstone Caregiving
01.2019 - 01.2022
Crew Member
McDonald's
01.2018 - 01.2019
High School Diploma -
Penn Foster High School