Adric Enzel Avery
Springfield
Summary
Dedicated and dependable individual with experience in providing excellent customer service in busy high-volume call center environments. Works well as part of a team and enjoys tasks that utilize skills in problem solving and communication. Seeking full-time employment in retail or sales environments which requires face to face communication with customers.
Dedicated with solid foundation in innovative design and creative problem-solving. Successfully developed visual concepts that enhance user experience and brand identity. Demonstrated ability in using design software and collaborating with cross-functional teams to deliver compelling results.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Co-Designer
Freelance Graphic Designer
09.2011 - Current
- Co-Designer of the 'Fallen Warrior Memorial' at Clark State Community College
- Work with Photoshop and Illustrator Programs to design custom art and graphics
- Design birthday party and other event invitations
- Create album covers for local musicians
- Develop corporate and personal logos per specifications
Processing Specialist
Assurant
09.2018 - 04.2026
- Streamlined data entry processes for increased accuracy and reduced errors in documentation.
- Supported continuous improvement initiatives by proactively identifying areas for process enhancements and recommending changes.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Responded to customer inquiries and requests related to insurance products and membership.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Reduced processing time with the application of automated systems, resulting in faster turnaround times for clients.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Collaborated with cross-functional teams to address complex issues and develop solutions that improved overall operations.
Sales Agent
Red Roof Inn Contact Center
03.2018 - 07.2018
- Answered incoming calls for guests that are wanting to book hotel reservations
- Communicated and coordinated with front desk clerks for general location information
- Completed reservation process
- De-escalated situations and resolved customer complaints
Customer Service
Teleperformance
09.2017 - 02.2018
- Answered incoming calls for customers needing to place orders
- Assisted customers with general questions on products
- Checked customer's order status/tracking
- Kept records on every call and entered customer information
- Took payments on orders and transactions
Sales Agent
Red Roof Inn Contact Center
06.2015 - 08.2017
- Answered incoming calls for guests that are wanting to book hotel reservations
- Communicated and coordinated with front desk clerks for general location information
- Completed reservation process
- De-escalated situations and resolved customer complaints
Service Attendant
Sodexo - Wittenberg University
10.2012 - 10.2014
- Assisted with Wittenberg University events that were catered; preparing food, serving, and setting tables
- Washed dishes utilizing commercial grade dishwasher
- Kept a clean and sanitary cafe environment for students and staff
Education
Associate of Applied Business - Graphic Design Technology
Clark State Community College
Springfield, Ohio05-2015
Fine Arts Major
Wright State University
Dayton, Ohio05-2011
Skills
- Experienced in graphics and formatting
- Excellent with following written and oral instructions
- Proficient in Microsoft Office ie Word, Outlook, and Excel, Adobe CS6: AI, PS, ID
Design implementation
Project presentations
Concept development
Accomplishments
- Collaborated with team of 34 in the development of Mr Cooper/Nationstar Mortgage.
Certification
Associates Degree
COMMUNITY INVOLVEMENT
Mount Pilgrim Baptist Church Spiritual Chorus, Drummer, 2006, Present
Timeline
Processing Specialist
Assurant
09.2018 - 04.2026
Sales Agent
Red Roof Inn Contact Center
03.2018 - 07.2018
Customer Service
Teleperformance
09.2017 - 02.2018
Sales Agent
Red Roof Inn Contact Center
06.2015 - 08.2017
Service Attendant
Sodexo - Wittenberg University
10.2012 - 10.2014
Co-Designer
Freelance Graphic Designer
09.2011 - Current
Fine Arts Major
Wright State University
Associate of Applied Business - Graphic Design Technology
Clark State Community College