Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adrick Laflamme

South Grafton,MA

Summary

Dynamic leader and adept multitasker, I propelled The Little Coffee Bean's profits by 25% through exceptional team management and customer service. My tenure at Dominos showcased my ability to exceed expectations with a merit-based promotion, blending hard skills in strategic planning with soft skills in conflict resolution.

Overview

12
12
years of professional experience

Work History

Lawn Care Specialist

Holland Lawn Service
North Grafton, MA
01.2023 - Current
  • Implements a precise and efficient weekly schedule to guarantee lawn care for up to 160 valued clients
  • Prioritizes equipment maintenance and safety protocols to create a safe, secure work environment
  • Demonstrates a continuous commitment to professional development by readily acquiring new skills, including mulching, tree/bush trimming, laying sod, trailer operation, and proficiently adapting to new machinery
  • Consistently lifting heavy weight 50-75+ pounds
  • Maintaining constant focus and situational awareness to assess potential hazards in the lawn while operating a driving mower
  • Engaging in the use of proper safety equipment to ensure the safety of myself and my co-workers

Delivery Expert

Dominos
Mooresville, NC
09.2022 - 01.2024
  • Contribute to all aspects of operations, including meticulous ingredient and food preparation, efficient shipment organization, rigorous product quality control, and strategic delivery route planning for up to six drivers concurrently
  • Cultivate positive customer relationships through engaging phone and in-person interactions, and managing order fulfillment from point of sale to delivery
  • Adhere to a strict checklist of pre-open preparations to ensure the store is ready to open at the appropriate time of day
  • Through my dedication and strong performance, I rapidly ascended to become a highly reliable and respected member of the team
  • My track record includes a merit-based promotion, the proposal for a managerial position from the district manager, as well as consistently exceeding customer and inspector expectations, as evidenced by five-star customer reviews

Content Creator

Meta Gaming / Twitch.Tv
South Grafton, MA
02.2020 - 06.2023
  • Implements a meticulous live stream schedule, creating compelling content and offering personal glimpses into my daily life
  • Develops engaging short and long-form content tailored for various social media platforms
  • Cultivate mutually beneficial partnerships with other content creators to cross promote content and expand audience reach
  • Implement targeted advertisement campaigns to strategically amplify audience engagement and reach new demographics
  • Analyze key performance indicators and monitor industry trends to optimize content format and maximize engagement rates
  • Employ critical thinking and analytical skills to develop diversified and captivating content that stands out from competitors, delivering fresh and engaging experiences that consistently attract and retain viewers
  • Exemplify exceptional focus and situational awareness while streaming to audiences of up to 100+ viewers, seamlessly balancing high pressure gameplay with engaging, real-time commentary
  • Commanded high-impact charity events of 20-25 content creators viewed by over 1 Million viewers, raising over $40,000 for diverse causes such as but not limited to; American Foundation for Suicide Prevention, Autism Speaks, The Asian Pacific Fund, etc
  • Demonstrated meticulous financial management, tracking stream expenses and income despite monthly payouts
  • Maintained accurate financial records for tax purposes, ensuring seamless deductions and compliance

Lead Court Monitor

Skyzone Westborough
Westborough, MA
01.2016 - 04.2017
  • Ensures Safety of all customers, as well as other court monitors and staff
  • Maintaining constant vigilance at entry and exit points to mitigate potential risks and prevent unauthorized access
  • Employing critical thinking skills to identify and assess potential safety hazards, minimizing the risk of accidents
  • Delivering clear safety instructions and rules to large diverse audiences, fostering a safe environment for customers
  • Establish effective communication via walkie-talkie with fellow staff members, ensuring coordinated and immediate response to any safety concerns
  • Maintaining exceptional focus and situational awareness in order to thrive in a fast-paced, high-noise environment characterized by loud music, excitable children, and crowd distractions
  • Through clear communication and strong leadership skills, I effectively managed staff rotations every 30 minutes across attractions, ensuring smooth operations and customer safety

Assistant Manager

The Little Coffee Bean
Whitinsville, MA
12.2012 - 08.2016
  • This position leads and manages a team, ensuring smooth day-to-day operations and maximizing both productivity and customer satisfaction
  • Responsibilities encompass developing and managing staff schedules, optimizing inventory through product ordering, overseeing food preparation and quality control, cooking and preparing customers food/beverage orders, fostering positive customer interactions, and maintaining financial accuracy through end-of-day cash counts, bank deposits and payroll processing
  • My leadership empowered my small team of employees to increase annual profits by 25% for 3 consecutive years, by cultivating a loyal customer base through operational excellence

Education

High school diploma or equivalent -

Blackstone Valley Regional Vocational Technical High School
Upton, MA, United States
05.2016

Some College (No Degree) - Business

Massachusetts College Of Liberal Arts
North Adams, MA

Skills

  • Multitasking and organization
  • Leadership qualities
  • Clear communication
  • Calm under pressure
  • Conflict mediation
  • Stress management
  • Problem-solving
  • Teamwork and cooperation
  • Guest services
  • Time management
  • Customer service
  • Public interaction
  • Food and beverage service
  • Conflict resolution

References

  • Glen Tynan, U.S Securities and Exchange Commission, Administrative Officer, 508-922-6533, tynang@sec.gov
  • Sasha Mcdowell, Dominos, General Manager, 704-223-4453, Mcdowellsasha6@gmail.com
  • Catherine Hall, Egnyte Inc, Head of Gxp Quality Assurance, 508-714-8275, Chall@egnyte.com

Timeline

Lawn Care Specialist

Holland Lawn Service
01.2023 - Current

Delivery Expert

Dominos
09.2022 - 01.2024

Content Creator

Meta Gaming / Twitch.Tv
02.2020 - 06.2023

Lead Court Monitor

Skyzone Westborough
01.2016 - 04.2017

Assistant Manager

The Little Coffee Bean
12.2012 - 08.2016

High school diploma or equivalent -

Blackstone Valley Regional Vocational Technical High School

Some College (No Degree) - Business

Massachusetts College Of Liberal Arts

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Adrick Laflamme