Adrie Ellis
St. George,UT
Summary
Dynamic professional with a background in customer service and administrative support. Expertise in coordinating travel arrangements and managing office logistics, committed to fostering positive relationships and ensuring efficient office functionality.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Corporate Office Receptionist
DR Horton
Houston, Texas
07.2022 - Current
- Greet visitors and direct them to appropriate departments.
- Manage multi-line phone system to handle incoming calls efficiently.
- Receive and respond to calls/chats and emails in a timely manner.
- Schedule appointments and coordinate meetings for office.
- Coordinate and secure hotel reservations for executive office staff.
- Book and monitor flights to secure travel arrangements.
- Ordered office supplies and ensured timely stocking and restocking of items.
- Update phone extension list monthly and distribute.
- Process incoming and outgoing mail and packages daily.
- Maintained and organized filing systems for customer documents to enhance retrieval efficiency.
- Maintaine an organized filing system for office documents, records and correspondence.
- Provided administrative support to management and team members.
- Ensure reception area remains clean, professional, and welcoming for guests.
- Provide support to other departments within the company as needed.
- Assist with onboarding new hires by preparing orientation materials and scheduling training sessions.
- Coordinate courier services for outgoing packages or materials.
- Assisted with event planning by coordinating catering, reserving venues, and overseeing decoration setup.
- Ensure compliance with safety regulations within the office environment.
- Organize travel arrangements for employees attending offsite meetings or events.
Flight Attendant
SkyWest Airlines
St. George, UT
05.2014 - 01.2021
- Ensured passenger safety through thorough pre-flight safety demonstrations and equipment checks.
- Executed aircraft emergency procedures, first aid, CPR, and oxygen administration to enhance passenger safety preparedness.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Monitored cabin environment throughout flight, confirming seatbelt compliance and proactively addressing passenger comfort.
- Assisted passengers with boarding procedures and luggage storage efficiently.
- Greeted passengers, answered questions, and directed them to their seats.
- Served food and beverages to passengers, accommodating special dietary needs.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Adhered to company policies regarding security measures and protocol at all times.
- Provided assistance to disabled passengers during boarding and disembarking from the aircraft. with boarding and disembarking.
- Restocked and organized food, beverage and passenger items inventory.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Observed passengers for intoxication or possible threat to safety.
Corporate Receptionist
KSL Television Station, NBC Studio
Salt Lake City, Utah
04.2013 - 04.2014
- Greeted visitors and clients warmly, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments.
- Assisted with visitor check-in procedures, verifying identification and purpose of visit.
- Maintained visitor logbook by accurately recording entries and exits and issuing visitor badges.
- Prepared daily activity logs to accurately document visitor traffic and support security measures.
- Coordinated meeting room schedules for staff and external guests, optimizing space usage and minimizing scheduling conflicts.
- Responded to customer inquiries via telephone or email in a timely manner.
- Supported other departments with administrative tasks when required.
- Handled confidential information in a secure manner according to company policy.
- Assisted with general administrative tasks, ensuring smooth office operations and supporting team efficiency.
- Organized travel arrangements for staff members as requested by management team.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Acted as point of contact between senior management team and external vendors and suppliers.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Education
Bachelor of Arts - Communications
University of Utah
Salt Lake City, UT 08.1988 - 06.1990
Pineview High School
St. George, UTSkills
- Proficient in MS Office including Outlook, Excel, Word, Teams
- Flexible, with strong detail skills
- People oriented, highly motivated, positive attitude
- Stable work history, with documented reliable attendance
- Ability to communicate effectively with crew members, management and others
Timeline
Corporate Office Receptionist
DR Horton
07.2022 - Current
Flight Attendant
SkyWest Airlines
05.2014 - 01.2021
Corporate Receptionist
KSL Television Station, NBC Studio
04.2013 - 04.2014
Bachelor of Arts - Communications
University of Utah
08.1988 - 06.1990
Pineview High School