Ayshia Griffin
Southaven,MS
Summary
Dedicated Office Assistant with successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
Integrative Healthcare Solutions
Southaven, MS
02.2024 - Current
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
Medical Office Professional
Dermatology Clinic Of N MS
Southaven, MS
05.2022 - 02.2024
- Completed clerical tasks such as filing, copying and distributing mail
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Executed record filing system to improve document organization and management
- Interacted with customers by phone, email or in-person to provide information
- Developed correspondence letters, memos and emails
- Delivered clerical support by handling range of routine and special requirements.
Correctional Officer
Corecivic Inc.
Tutwiler, MS
07.2020 - 01.2022
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Conducted routine and emergency head counts
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Education
Diploma - Medical Office Professional
Concorde Career College
Southaven, MS09.2021
Madison Shannon Palmer High School
Marks, MS05.2017
Skills
- Proficient at organizing & prioritizing tasks
- Knowledge in medical practice management software programs (Medisoft and Medical Manager)
- Accurate procedure and diagnostic coding including knowledge of modifiers
- Ability to initiate claims process and follow it through to A/R resolution
- Ability to abstract information from patient's medical/financial records and review insurance payments from Explanation of Benefits to prepare for posting All aspects of front office procedures (patient registration, verifying insurance, medical record management and referrals)
- OSHA-Universal Precautions, HIPAA compliance regulations
- MS Office (Word, PowerPoint, Outlook, and Excel)
- Solid foundation and knowledge of the disease process, medical terms with related anatomy & physiology concepts
- Clinic Administration
- Medical Recordkeeping
- Patient records administration
- Customer Engagement
- Patient Relations
- Mental health care
- Drug Inventory Management
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
- Appointment Setting
- Payment Collection
- Electronic Medical Records
- Documentation
- Customer Service
- Problem-Solving
- Computer Proficiency
- Patient Referral
Certification
Medical Offices Professionals
Timeline
Medical Office Receptionist
Integrative Healthcare Solutions
02.2024 - Current
Medical Office Professional
Dermatology Clinic Of N MS
05.2022 - 02.2024
Correctional Officer
Corecivic Inc.
07.2020 - 01.2022
Diploma - Medical Office Professional
Concorde Career College
Madison Shannon Palmer High School