Adrie'Anna Brown
Tulare,CA
Summary
Versatile and dedicated professional with experience at IHSS, adept in compassionate care and problem-solving skills. Excelled in roles requiring accuracy, client confidentiality, and a positive attitude, significantly enhancing patient and customer satisfaction. Proven ability to work independently and prioritize safety, achieving streamlined operations and reduced errors.
Overview
8
8
years of professional experience
Work History
Care Assistant
IHSS
07.2022 - Current
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Secretary
Auntie Moms Daycare
03.2020 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Customer Service Agent
Synovate
01.2018 - 03.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Mail Processing Clerk
IRS
01.2017 - 01.2019
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Education
High School Diploma -
Tulare Union High School
Tulare06-2004
Skills
- Feeding assistance
- Compassionate care
- Mobility assistance
- Client confidentiality
- Call center experience
- Appointment scheduling
- Complaint handling
- Payment processing
- Problem-solving skills
- Accuracy and precision
- Work independently
- Workplace safety
Timeline
Care Assistant
IHSS
07.2022 - Current
Secretary
Auntie Moms Daycare
03.2020 - Current
Customer Service Agent
Synovate
01.2018 - 03.2020
Mail Processing Clerk
IRS
01.2017 - 01.2019
High School Diploma -
Tulare Union High School
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