Adriel Domfeh
Summary
Problem solving information technology specialist with a focus on cyber security. Possess ability to obtain public clearance, in addition to over 4.5 years of experience supporting users while providing exceptional customer service. Seeking to provide technical support via remote and on-site, resolving various hardware and software issues. Experienced in providing IT support to small, mid-sized, and large organizations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Verizon Technical Support Specialist
Verizon
01.2024 - Current
- Fixed hardware component issues on over four hundred phones
- Ported over customer numbers from one carrier to another
- Troubleshot software and hardware issues on customer phones
- Responsible for phone count every morning to ensure accurate inventory
- Updated the software on phones and performed data transfers
- Provided excellent customer service.
- Provided comprehensive technical support to customers via telephone, email and chat.
IT Help Desk Support
Old Dominion University
08.2023 - 12.2023
- Provided technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
- Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Identified problems and recommended changes to improve system performances
- Responded to tech inquiries via email, through online chats, over the phone, or in person
- Informed customers about new IT products and services
- Walked students step-by-step on how to reset passwords and implement authentication on their devices
- Helped with troubleshooting hardware and software issues
- Followed up with customers to ensure satisfactory service
- Communicated customer feedback to the appropriate internal team members.
Residential Assistant
Old Dominion University
08.2022 - 12.2023
- Served as a Residential Assistant for students living on campus
- Connected students with appropriate resources to assist with their personal, academic, cultural, and professional development
- Established and maintained relationships with students
- Coordinated and facilitated social events, discussions, and study hours to support interaction and development of the community
- Held community hours to help with student questions and concerns
- Provided mediation of peer-to-peer conflicts in the community
- Addressed student concerns and crisis situations when necessary; engaged with HRL (housing residence life) and ODU resources to provide immediate and long-term support services for students
- Attended weekly staff meetings with Residential Communities staff for the assigned area
- Participated in biweekly one-on-one meetings with my supervisor
- Assisted with large-scale initiatives sponsored by Housing and Residence Life, University Life, and other campus partners including preview events, Patriot Success Survey response, and Preamble.
Cyber Security Analyst
QUEEIT Solutions
05.2022 - 08.2023
- Determined potential risks associated with employees using personal mobile phones/BYOD to access corporate resources
- Evaluated security concerns for cloud migration based on the recommended cloud employment model
- Utilized the NIST RMF steps to build an incident response plan
- Developed a strategy for test of effectiveness and test of design testing of security controls
- Performed security control testing
- Contributed to Plan of Action and Milestone updates.
Education
B.S Cyber Security -
Old Dominion University
12.2023
Skills
- Splunk
- Oracle SQL database
- Cisco networking
- Linux
- Java
- JavaScript
- Python
- C
- Wireshark
- Windows server
- Customer service
- Risk Management Framework
Certification
Security + Certification, 08/2022
Achievements Awards
- National Honor Society
- Certificate of Scholarship for Outstanding Academic Performance
- Network Engineering Specialist Career Studies Certificate
Languages
- English
- Spanish
- Twi
Timeline
Verizon Technical Support Specialist
Verizon
01.2024 - Current
IT Help Desk Support
Old Dominion University
08.2023 - 12.2023
Residential Assistant
Old Dominion University
08.2022 - 12.2023
Cyber Security Analyst
QUEEIT Solutions
05.2022 - 08.2023
B.S Cyber Security -
Old Dominion University