Summary
Overview
Work History
Education
Skills
Websites
Academic Honors
Timeline
Generic

Fozil Elbekov

Comellus,USA

Summary

Highly skilled and detail-oriented Software Engineer with 3+ years of experience in coding, debugging, and testing applications. Proficient in designing and testing computer structures, troubleshooting system errors, and providing exceptional technical support to clients. Adept at maintaining operating systems, managing database systems, and writing clear and concise computer instructions. Proven track record of implementing efficient build systems and profiling/analyzing algorithms.

Overview

5
5
years of professional experience

Work History

Technical Support Specialist

Halal Eats
Charlotte, NC
11.2023 - Current
  • Set up and managed business accounts with Uber Eats, DoorDash, Grubhub, and Otter, ensuring seamless integration and operational readiness.
  • Utilized Jira to manage support tickets, document issue resolution, and collaborate with development teams on bug fixes and feature requests. Leveraged JQL to generate reports and ensure SLA compliance.
  • Queried the database using SQL Server to verify or reproduce the issue, check logs, or track historical changes.
  • Vilized Unix/Linux systems to investigate logs, manage file permissions, monitor system performance, and execute support scripts. Regularly performed root-cause analysis using CLI tools such as grep, tail, top, and ssh to resolve incidents and support production environments.
  • Provided L1/L2/L3 technical support as the primary point of contact for resolving technical issues related to online orders and platform accounts.
  • Monitored and maintained under processing systems using ServiceNow for incident management, addressing any discrepancies or system failures promptly.
  • Utilized Splunk for log analysis and system monitoring to proactively identify and resolve potential issues before they impact operations.
  • Worked with delivery platform support chat teams to troubleshoot account-related issues and implement necessary updates.
  • Conducted periodic audits of platform accounts to ensure data accuracy and system performance.

Software Engineer - HOF, HSC

US Bank
Charlotte, NC
05.2028 - 10.2023
  • Supporting customer screening (HOF) and transaction screening (HSC) applications for historical data migration from MUFG Union Bank to US Bank.
  • Utilized GitHub to access and review source code during troubleshooting, submit detailed issue reports, and collaborate with development teams via pull requests.
  • Maintained internal support scripts and documentation under version control to ensure consistency across environments.
  • Managed and monitored enterprise job scheduling using AutoSys. Investigated and resolved job failures, performed job restarts, and collaborated with engineering teams to maintain workflow integrity across production environments.
  • Leveraged Python to automate data extraction, log analysis, and issue diagnostics. Developed scripts to streamline support processes, reducing manual workload and improving response time.
  • Led end-to-end data migration efforts for transaction screening and customer screening applications, ensuring minimal disruption to critical financial crime prevention processes.
  • Collaborated closely with cross-functional teams, including IT, compliance, and business stakeholders, to define migration scope, strategy, and timelines.
  • Designed, edited, and implemented scripts in Java to extract the data from raw files.
  • Assisted in the preparation of data extraction, transformation, and loading scripts to facilitate the migration process.
  • Analyzed source and target data structures to develop effective mapping, transformation, and validation procedures, ensuring data integrity during migration.
  • Executed comprehensive data quality assessments, identifying, and addressing inconsistencies and anomalies in screening data.
  • Migrated around 1GB of records with 45% reduction in data migration time compared to initial projections.
  • Developed and executed comprehensive test plans, including data reconciliation, to validate the accuracy and completeness of migrated data.
  • Provided technical support during post-migration stabilization, addressing any issues promptly and ensuring smooth system operation.
  • Played a crucial role in user acceptance testing (UAT), ensuring that screening logic and outcomes were consistent pre- and post-migration.

Software Engineer, Actimize, KYC

MUFG Union Bank
Charlotte, NC
07.2021 - 05.2023
  • Analyzed and edited HTML for UI troubleshooting and customized web content. Worked extensively with XML configuration files and SOAP messages to support application integrations and middleware settings.
  • Developed interactive Tableau dashboards for visualizing support ticket trends, SLA metrics, and recurring failures using data from SQL, Jira, and custom CSV sources. Enabled real-time insights for managers and reduced manual reporting tasks.
  • Designed, developed, and maintained Actimize-based solutions to identify, monitor, and mitigate financial crime risks in accordance with regulatory requirements.
  • Collaborated with cross-functional teams, including business analysts and compliance officers, to gather requirements and ensure the accurate implementation of AML (Anti-Money Laundering) and fraud detection systems.
  • Developed custom Actimize models, scenarios, and rules to optimize transaction monitoring, customer due diligence, and watchlist screening processes.
  • Used SQL Server to provide logs, running queries for debugging, or checked test data.
  • Participated in software design reviews, code walkthroughs, and testing phases to ensure the quality and reliability of implemented solutions.
  • Conducted performance tuning and optimization of Actimize systems, leading to a 50% improvement in processing speed and accuracy.
  • Provided L1/L2/L3 technical support to end-users, troubleshooting, and resolving issues related to Actimize functionalities and configurations using ServiceNow for incident tracking.
  • Stayed up to date with industry trends, regulatory changes, and Actimize updates to ensure compliance and enhance system capabilities.
  • Led the design, development, and implementation of KYC applications to ensure compliance with AML and regulatory requirements.
  • Developed and optimized customer onboarding workflows, enhancing efficiency, and reducing onboarding time by 30%.
  • Conducted regular reviews and updates of KYC processes to align with changing regulatory guidelines and industry best practices.

Business System Analyst, Actimize

MUFG Union Bank
Charlotte, NC
02.2021 - 07.2021
  • Used SQL to investigate customer-reported issues by querying user data and system logs, supported report generation for internal teams, and assisted in validating back-end changes post-deployment.
  • Created Cill tool to generate approximately 161 files extracts for EY Cognitive Tool from 3 different databases (Oracle, SQL Server, DB2).
  • Used HP ALM to log and track software defects, collaborate with QA and development teams, and monitor test execution results during production support.
  • Ensured traceability between user-reported issues, requirements, and test cases to improve resolution accuracy and speed.
  • Supported WebSphere Application Server environments by monitoring application health, analyzing logs (SystemOut/SystemEm), assisting in deployments, and troubleshooting JVM performance and configuration issues.
  • Collaborated with development and infrastructure teams to resolve outages and improve application stability.
  • Troubleshot issues in Java-based applications, analyzing stack traces and JVM logs to identify exceptions and performance issues.
  • Worked with developers to validate fixes and supported deployments on WebSphere Application Server.
  • Contributed to the development of Actimize-based modules by writing clean and efficient code, adhering to best practices and coding standards.
  • Collaborated with QA teams to design and execute test cases, identify defects, and ensure the robustness of Actimize solutions.
  • Wrote clear and concise computer instructions, contributing to comprehensive documentation.
  • Maintained operating systems, applying updates and patches for security and functionality.
  • Edited source code for readability, maintainability, and adherence to coding standards.
  • Troubleshot system errors, identifying root causes and implementing effective solutions.
  • Assisted in the integration of Actimize systems with existing platforms, enhancing data flow and overall system efficiency.
  • Participated in Agile development processes, attending daily stand-up meetings and actively contributing to sprint planning and retrospectives.
  • Implemented security measures and access controls to safeguard sensitive financial data processed by Actimize systems.
  • Worked closely with business stakeholders to understand their needs and translate them into technical solutions that aligned with compliance requirements.

Operations & Technology Intern, SML

MUFG Union Bank
Charlotte, NC
06.2020 - 08.2020
  • Created a data dictionary of 60+ tables and 4500+ columns for SAS AML Transaction Monitoring Platform, which helped us to reduce 75% of our time to do any sort of analysis.
  • Developed test cases for SAS AML Transaction Monitoring Platform to ensure that the most critical functionality of the system is tested during all the projects.
  • Tested different aspects of the system to ensure that the system is working as per the design and helped to identify any defects with the system that might need to be resolved.

Education

Master of Science (M.S.) - Informatics and Analytics

UNC Charlotte

Bachelor of Science (B.S.) - Computer Science

UNC Charlotte

Associate of Science (A.S) - Computer Science

CPCC

Skills

  • Financial Crime
  • Test Plans
  • Test Cases
  • Technical Support
  • Java
  • SQL
  • Python
  • C
  • Risk Management
  • Product Support
  • End-to-End Data Migration
  • User Acceptance Testing
  • Tableau
  • ServiceNow
  • Splunk
  • Oracle SQL Server
  • DB2
  • MySQL
  • HTML
  • XML
  • Windows
  • UnboLinux
  • Mac OS
  • WebSphere
  • GitHub
  • SharePoint
  • HP/ALM
  • JIRA
  • Confluence
  • Tidal
  • Autosys

Websites

Academic Honors

  • Chancellor's List, Fall 2017, Fall 2018, Spring 2019, Fall 2019, Fall 2020
  • Dean's List, Spring 2018, Spring 2020
  • Charlotte Region SIM Chapter Founders Annual Scholarship, Spring 2019

Timeline

Software Engineer - HOF, HSC

US Bank
05.2028 - 10.2023

Technical Support Specialist

Halal Eats
11.2023 - Current

Software Engineer, Actimize, KYC

MUFG Union Bank
07.2021 - 05.2023

Business System Analyst, Actimize

MUFG Union Bank
02.2021 - 07.2021

Operations & Technology Intern, SML

MUFG Union Bank
06.2020 - 08.2020

Master of Science (M.S.) - Informatics and Analytics

UNC Charlotte

Bachelor of Science (B.S.) - Computer Science

UNC Charlotte

Associate of Science (A.S) - Computer Science

CPCC

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Fozil Elbekov