Adriel-Harrison Viana
Fort Worth
Summary
People-centered professional with 5+ years of experience fostering strong relationships, creating exceptional customer experiences, and helping individuals navigate complex decisions with confidence. Skilled in communication, training, problem-solving, and collaborative relationship building. Known for adaptability, emotional intelligence, integrity, and a service-oriented approach that prioritizes trust, long-term relationships, and positive outcomes.
Overview
6
6
years of professional experience
Work History
Sales Associate
AT&T
Fort Worth, TX
02.2026 - Current
- Achieved and exceeded leadership benchmarks within two months of hire to enhance team performance.
- Developed strategies to enhance customer experiences by identifying needs, addressing concerns, and providing personalized solutions.
- Addressed customer concerns through attentive listening and analytical problem-solving to enhance long-term satisfaction.
- Engaged with team members to align efforts towards achieving business goals while promoting a positive, customer-focused environment.
Community Specialist
Apple
Houston, TX
01.2025 - 12.2025
- Developed and strengthened relationships with partners at multiple locations, influencing sales results through targeted education and proactive follow-up.
- Executed training initiatives and product demonstrations, reinforcing consistent standards and delivering precise messaging to customers.
- Evaluated operational processes to pinpoint gaps and communicated issues following standard escalation procedures.
- Analyzed store data and reported significant trends to internal teams for strategic planning.
- Facilitated community engagement initiatives to enhance customer loyalty and brand advocacy.
Creative
Apple
Southlake, TX
02.2022 - 01.2025
- Guided customers through complex product decisions by assessing needs and explaining options clearly.
- Conducted structured informational sessions for diverse audiences.
- Mentored new employees on procedural accuracy, customer communication, and service standards.
- Maintained high service quality in a fast-paced, regulated environment.
Virtual Support Technician
Apple
Dallas, TX
02.2020 - 02.2022
- Resolved complex technical issues across iOS, macOS, watchOS, and iPadOS.
- Handled sensitive customer information with confidentiality and policy adherence.
- Supported 20+ customers daily while maintaining accuracy and customer satisfaction.
Education
Bachelor of Arts - Music And Administration
The King’s University
01.2023
Skills
- Client Relationship Building
- Effective Communication
- Emotional Intelligence
- Customer Success
- Training & Enablement
- Cross-Functional Collaboration
- Consultative Selling
- Solution-Oriented Problem Solving
- Adaptability
- Stakeholder Engagement
LANGUAGES
English
Spanish
Portuguese
Timeline
Sales Associate
AT&T
02.2026 - Current
Community Specialist
Apple
01.2025 - 12.2025
Creative
Apple
02.2022 - 01.2025
Virtual Support Technician
Apple
02.2020 - 02.2022
Bachelor of Arts - Music And Administration
The King’s University