ADRIEL TRUJILLO AGUILAR
San Diego,CA
Summary
Hospitality professional with 3+ years in luxury hotel operations and guest services. Effective in managing high-volume inquiries, optimizing booking conversions through strategic upselling, and delivering tailored guest experiences. Recognized for strong cross-department collaboration and resolving issues to maintain excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Service Specialist
The Langham Huntington
Pasadena, CA
11.2024 - Current
- Served as primary point of contact for 80+ daily guest inquiries via phone and email, ensuring efficient resolution and guest satisfaction
- Manage reservations, modifications, and restaurant bookings with a high degree of accuracy and attention to detail
- Consistently deliver professional, high-quality service in a fast-paced luxury hospitality environment
- Maintain strong knowledge of hotel operations, room categories, and promotions to enhance guest experience and drive bookings
- Collaborated with internal departments to facilitate seamless communication and timely follow-up on guest requests, enhancing overall guest experience
- Identified workflow inefficiencies and proposed process improvement ideas, contributing to enhanced team performance
Reservations Sales Specialist
The Langham Huntington
Pasadena, CA
09.2023 - 11.2024
- Managed reservations via phone, email, and online channels to enhance pre-arrival guest experiences
- Partnered with revenue management to identify upselling opportunities and maximize occupancy and revenue
- Provided detailed, tailored recommendations to guests, enhancing satisfaction and brand loyalty
- Provided tailored recommendations to guests, increasing satisfaction and strengthening brand loyalty
- Maintained proficiency in reservation systems, extranets, and property management tools to ensure effective operations
Administrative Assistant (FASA - Caltech)
Ultimate Staffing Services
Pasadena, CA
06.2023 - 08.2023
- Provided administrative support through data entry, document management, and office coordination to facilitate smooth operations
- Organized and maintained filing systems for study abroad and fellowship programs, enhancing access for students and staff
- Assisted with event coordination and student engagement initiatives
- Created digital and print materials using Canva to support student outreach and program awareness
- Coordinated events and student engagement initiatives to foster community involvement and program participation
Sales Coordinator
Four Points by Sheraton
San Diego, CA
10.2022 - 05.2023
- Managed logistics for group events, meetings, and corporate bookings to enhance client satisfaction.
- Prepared banquet event orders, contracts, and group resumes to ensure accurate execution of events
- Coordinated logistics for group events, meetings, and corporate bookings as the key client contact
- Facilitated negotiations and provided pricing quotes for events and large group bookings to secure favorable terms
- Ensured seamless communication between clients and hotel departments to deliver successful events
Front Desk Supervisor
Four Points by Sheraton
San Diego, CA
03.2022 - 10.2022
- Supervised front desk operations, enhancing guest satisfaction through team support and training
- Addressed guest concerns and service issues, delivering prompt and professional service.
- Managed guest check-in/check-out, billing inquiries, and account adjustments to streamline front desk processes
- Led daily operational meetings and contributed to process improvements for front desk efficiency
- Collaborated with event and sales teams to ensure accuracy of reservations and guest requests
Education
Bachelor's Degree - Psychology (Cognitive)
University of California, San Diego
La Jolla, CA03-2026
Skills
- Guest relations
- Property management systems
- Hospitality Software (Opera, Shiji Enterprise, Lightspeed)
- OpenTable
- Payment Processing
- Digital Payment
- Revenue generation
- Sales Automation
- Department coordination
- Event support
- Microsoft Office
- Bilingual Communication
- Customer service
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Service Specialist
The Langham Huntington
11.2024 - Current
Reservations Sales Specialist
The Langham Huntington
09.2023 - 11.2024
Administrative Assistant (FASA - Caltech)
Ultimate Staffing Services
06.2023 - 08.2023
Sales Coordinator
Four Points by Sheraton
10.2022 - 05.2023
Front Desk Supervisor
Four Points by Sheraton
03.2022 - 10.2022
Bachelor's Degree - Psychology (Cognitive)
University of California, San Diego