Emmanuel Segura
Las Cruces ,NM
Summary
Self-motivated, multi small business owner and employee. Willing to work hard, long hours and eager to accept responsibilities and new challenges. Strong interpersonal and communication skills as well as management skills. Proven flexibility, able to handle a wide range of duties and adapt to readily new concepts. Work well under fast paced and limited time constraints.
Demonstrate a high degree of patience, reliability, sensitivity to others as well as a sense of professionalism. Authorized to work in the U.S for any employer. (Fluent in both English and Spanish)
Overview
11
11
years of professional experience
Work History
Guest Service Specialist
Mountain Lodge Telluride
11.2023 - Current
- Collaborated with HR department to recruit top talent who contributed significantly towards achieving organizational goals.
- Enhanced employee retention rates through the development of comprehensive professional development plans for staff members.
- Increased team efficiency by streamlining processes and implementing organizational systems.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Defined clear targets and objectives and communicated to other team members.
Supervisor/ Manager
Superior Woodworks
01.2023 - Current
- Drove sales growth by identifying new opportunities and developing targeted strategies for market penetration.
- Managed complex budgets effectively, balancing financial priorities to ensure long-term stability and profitability for the organization.
- Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
- Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
- Conducted regular performance reviews for direct reports, providing valuable feedback that encouraged personal development.
Supervisor/ Manager
Superior Auto Detailing
08.2015 - Current
- Launched innovative products or services that met the evolving needs of customers, generating additional revenue streams for the company.
- Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
- Established strong relationships with key stakeholders, ensuring a collaborative approach to achieving business objectives.
- Championed change initiatives within the organization, fostering a culture of adaptability and continuous improvement among employees.
- Expanded business operations into new markets, increasing company footprint and customer base.
- Implemented cost-saving measures, resulting in significant reduction of operational expenses.
- Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
- Successfully negotiated contracts with suppliers, securing favorable terms for the organization while reducing procurement costs.
- Coached and supervised team members to outline clear job expectations and conduct reviews.
Carpenter
Telluride Woodworks
08.2014 - Current
- Optimized resource allocation by analyzing performance metrics and making informed decisions based on data insights.
- Developed and executed successful marketing strategies for increased brand visibility and revenue growth.
- Improved inventory control methods resulting in reduced stock discrepancies.
- Spearheaded process improvements that led to increased productivity while maintaining high-quality output.
Bell Captain
Madeline Hotel and Resort
02.2020 - 05.2022
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Associate
Wollert GMC
02.2018 - 05.2018
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Drove sales growth by identifying new opportunities and developing targeted strategies for market penetration.
Education
High School Diploma - General Studies
Telluride High School
Telluride, CO08.2014
Skills
- Exceptional communication
- Guest relations
- Complaint handling
- Language skills
- Reservation management
- Customer service
- Computer skills
- Verbal and written communication
- Detail-oriented
- Flexible schedule
- Data entry proficiency
- Guest accommodations
- Payment processing
- Issue resolution
- Financial transactions
- Product sales
- Language proficiency
- Cash handling experience
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Decision-making
- Training and mentoring
- Public relations
- Professionalism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Specialist
Mountain Lodge Telluride
11.2023 - Current
Supervisor/ Manager
Superior Woodworks
01.2023 - Current
Bell Captain
Madeline Hotel and Resort
02.2020 - 05.2022
Sales Associate
Wollert GMC
02.2018 - 05.2018
Supervisor/ Manager
Superior Auto Detailing
08.2015 - Current
Carpenter
Telluride Woodworks
08.2014 - Current
High School Diploma - General Studies
Telluride High School
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