Adrien Overton
Mobile
Summary
I am an enthusiastic and dedicated professional eager to contribute my skills as a Customer Service Representative and Data Entry Specialist. With a strong commitment to delivering exceptional service and a keen eye for detail, I am excited about the opportunity to join your team. I thrive in dynamic environments and am passionate about helping customers while ensuring accurate data management. I look forward to bringing my positive attitude and expertise to your organization.
Overview
6
6
years of professional experience
Work History
Data entry
ADT
10.2024 - Current
- Generated insightful reports, aiding strategic decision-making processes.
- Collaborated with cross-functional teams, enhancing data accessibility.
Customer service representative
Results cx
04.2020 - 10.2024
- Conflict Resolution
- Active Listening
- Time Management & Multitasking
- CRM Software (e.g., Zendesk, Salesforce)
- Data Entry & Documentation
- Remote Communication Tools (Zoom, Slack)
- Responded to customer inquiries via phone, email, and chat
- Resolved complaints and provided solutions in a timely manner
- Maintained accurate records of customer interactions
- Assisted customers with product/service questions
- Handled transactions and processed orders
- Collaborated with team members to improve service quality
Skills
- Active Listening
- Conflict Resolution
- CRM Software
- Issue Escalation
- Multichannel Support
- Call Handling
- Customer Retention
Timeline
Data entry
ADT
10.2024 - Current
Customer service representative
Results cx
04.2020 - 10.2024