Adriena Rogers
Hobart,IN
Summary
Dynamic leader with a proven track record at Ollie's Bargain Outlet and Shoppers World. recognized for enhancing sales performance and team efficiency. Achievements include significant improvements in customer satisfaction driven by strong problem-solving abilities and exceptional communication skills. Committed to fostering relationships through staff training and effective sales strategies, with a focus on achieving organizational goals under pressure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Ollie's Bargain Outlet
Merrillville, IN
07.2023 - Current
- Maintained department and monitored sales performance
- Implemented sales strategies to achieve targets
- Trained new staff on sales techniques and store policies
- Conducted regular inventory checks to ensure stock accuracy
- Oversaw store operations, including opening and closing procedures
- Coordinated staff schedules and resolved staffing issues
Sales Associate/Department Lead/Cashier/Assistant Manager
Shoppers World
Merrillville, IN
07.2016 - Current
- Promoted from associate to assistant manager successfully
- Managed department, processed and merchandised items efficiently
- Handled transactions, returns, and price overrides accurately
- Supervised cashiers and managed drawer balances effectively
Assistant Manager
Goodwill Store
Merrillville, IN
06.2023 - 07.2023
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
Call Center Agent
Tele Performance
Hobart, IN
07.2019 - 01.2020
- Managed inbound calls for Sallie Mae department efficiently
- Assisted clients with student loan application processes
- Resolved inquiries about loan processes and requirements clearly
- Provided detailed information on loan terms and conditions
- Escalated complex issues to senior staff when necessary
Cashier/Grocery Stocker
Strack N Van Til
Merrillville, IN
10.2017 - 02.2018
- Collected payments and provided accurate change.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Daycare Assistant
Blooming Bud Daycare
Chicago, IL
06.2013 - 08.2013
- Assisted in organizing and supervising school events and field trips.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Observed and monitored children's play activities.
- Dressed children and changed diapers.
- Attended to lunch periods to help children open food packages and monitor activities
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Balanced schedules to promote optimal rest, play and educational periods.
Education
CCMA Certification - Certified Clinical Medical Assistant
Stepful
Detroit, MI11-2024
High School Diploma -
Newtech Innovative Institute
Gary, IN06-2016
Skills
- Phlebotomy
- Venipuncture
- Capillary Blood Collection
- Specimen Preparation
- Infection Control
- Injections
- Patient Care
- Taking Vital signs
- UA Reagent strip testing
- Communication
- Customer Service
- Building Rapport
- Problem solving
- Highly motivated individual
- Effective communication skills
- Medical Terminology
- First aid
- CPR
- AED
- EKG administration
- Laboratory specimen collection
- Patient Scheduling
- EMR / EHR
- Patient-focused care
- Strong leadership qualities
- Cash Handling
- Time management skills
- Scheduling
- Store Opening Procedures
- Store Closing Procedures
- Call center customer service
- Typing
- Sales team assistance
- Attention to detail
- Store Manager
- Stocking and receiving
- Retail merchandising expertise
References
Jessica Howell, Store Manager, Shoppers World, (219) 980-0270, M33@shopperworld.net
Certification
CERTIFIED CLINICAL MEDICAL ASSISTANT
Stepful, Detroit, MI
Graduated 11.12.2024 and completed
Healthcareer Association Certified Clinical Medical Assistant Certification Exam
American Red Cross
Adult, Child and Baby First Aid/CPR/AED
Completed: 2.12.25
Valid Until: 2.12.2027
Timeline
Sales Supervisor
Ollie's Bargain Outlet
07.2023 - Current
Assistant Manager
Goodwill Store
06.2023 - 07.2023
Call Center Agent
Tele Performance
07.2019 - 01.2020
Cashier/Grocery Stocker
Strack N Van Til
10.2017 - 02.2018
Sales Associate/Department Lead/Cashier/Assistant Manager
Shoppers World
07.2016 - Current
Daycare Assistant
Blooming Bud Daycare
06.2013 - 08.2013
CCMA Certification - Certified Clinical Medical Assistant
Stepful
High School Diploma -
Newtech Innovative Institute