Adrienna Russell
Hephzibah,USA
Summary
Achieved significant sales growth by implementing innovative customer service strategies. Improved operational efficiency through streamlined processes and effective team management. Developed high-performing teams that consistently delivered exceptional customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bakery Assistant
Lowes Foods
- Assisted in the preparation and baking of a variety of breads, pastries, and desserts
- Followed recipes accurately to ensure consistent quality and taste of baked goods
- Maintained cleanliness and organization of work area, including proper storage of ingredients and equipment
- Operated commercial mixers, ovens, and other bakery equipment with precision and safety
- Provided exceptional customer service by answering questions about products and taking special orders
Bakery Assistant
Kroger
Augusta, GA
02.2025 - Current
- Assisted in the preparation of various baked goods, ensuring adherence to recipes for consistent quality.
- Operated bakery equipment such as mixers and ovens, following safety protocols during all operations.
- Maintained inventory of baking ingredients and supplies, ensuring timely reordering to prevent shortages.
- Collaborated with team members to streamline baking processes, improving efficiency in daily operations.
- Followed food safety guidelines during all food handling and preparation tasks to ensure customer health.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Assisted in managing daily production schedules to meet customer demand and minimize waste.
- Documented production counts and ingredient usage to maintain accurate inventory records.
- Provided feedback on product quality and customer preferences to improve future offerings.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Assistant Manager
The Cotton On Group
Charlotte, NC
07.2022 - 02.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Customer Service Team Lead
Walmart
Augusta, GA
07.2017 - 07.2023
- Assigning task for team members
- Completing work Loads
- Evaluating associates
- Making sure policies are followed
- Setting goals for the day
- Providing customer service
- Greeting customers
- Analyzed sales data and market trends to identify opportunities for product assortment improvements and inventory optimization
- Implemented visual merchandising techniques to create appealing displays that increased customer engagement and drove sales
- Conducted performance evaluations for department staff, providing constructive feedback and identifying areas for improvement
- Led training programs for new hires, ensuring consistent adherence to company policies and procedures
- Created work schedules that optimized staffing levels based on customer traffic patterns and business needs
- Developed strong relationships with key customers, addressing their concerns promptly to enhance satisfaction levels
- Collaborated with the marketing team on promotional campaigns to drive foot traffic into the store
- Monitored competitor activities within the local market, adjusting pricing strategies accordingly to maintain competitive
Education
Associate's degree - Nursing
Augusta Technical College
11.2025
High school diploma - undefined
Cross Creek High School
05.2018
Skills
- Processing cash transactions
- Food service management
- Phone etiquette
- Cleaning
- Operations management
- Hospitality
- Call center
- Regulatory compliance
- Editing
- Remote work experience
- Caregiving
- Outbound calling
- Veterinary technician experience
- Google Suite
- Handling customer inquiries
- Performance management
- Typing
- Classroom behavior modification
- Recruiting
- Manager (4 years)
- Accounting
- Leadership
- Pet care
- Literacy education
- Patient interaction
- Outdoor work
- Product demos
- Delivery driver experience
- Blood sampling
- Nannying
- E-commerce
- IV insertion
- NetSuite
- Active listening
- Nursing
- Windows
- Attention to detail
- Animal body language reading
- Industrial equipment
- Driver safety training
- Marketing (4 years)
- Multi-line phone systems
- Elementary level tutoring experience
- Sales growth target achievement
- Copywriting
- Working with people with autism
- Event Planning (4 years)
- Business Development
- Payroll processing
- Market Research
- Shipping & receiving
- Branding
- Pet Care (2 years)
- Animal care
- Client interaction via phone calls
- Retail industry sales team management
- Experience with children
- Animal restraint
- Animal anatomy knowledge
- Production planning
- Recruitment process management
- Adobe Photoshop
- Veterinary clinic
- Bartending
- Medical administrative support
- Aloha POS
- Improving operational efficiency
- Initiative
- Record keeping
- Social media content
- Numeracy
- Hair coloring
- Teaching math
- Financial analysis
- Interpersonal skills
- Customer retention
- Packing
- Staffing management
- Achieving sales targets
- Blogging (3 years)
- Microsoft Access
- Team development
- Medical billing
- Animal Handling (2 years)
- Productivity software
- Hospital experience
- Inside sales
- Microsoft Outlook
- Direct patient care
- Dental receptionist
- Tutoring
- Profit and loss analysis
- Medical receptionist
- Data entry
- Barista experience
- Baking
- Safety regulations
- Customer relationship management
- Urgent care
- Social work
- Data analysis skills
- Negotiation
- Phone communication
- Animal catheterization
- Anesthesiology
- Sports
- Pricing
- Teamwork
- Organizational skills
- Retail management (Less than 1 year)
- Veterinary experience
- Email Marketing
- Research & Development (3 years)
- POS
- Pet grooming
- Passenger vehicle
- Databases
- Financial control management
- Hospitality management
- Customer Relationship Management (4 years)
- Retail Sales (6 years)
- Animal handling
- Automotive repair
- Microsoft Word
- Computer skills
- Hair styling
- Google Ads
- Profit & Loss statement
- GPS
- Dependability
- Computer literacy
- Fashion retail
- Public Relations
- Kennel Experience
- Writing skills
- Math
- WordPress (4 years)
- Managing budgets in a finance role
- Computer operation
- Serving
- Customer Service (6 years)
- Customer service
- Adobe Illustrator
- Home care
- Hand tools
- Coffee shop
- Google Analytics (5 years)
- POS systems
- Salesforce
- Pet Sitting (7 years)
- Social Media Management (5 years)
- Management
- User Experience (UX)
- Climbing
- Dog training
- Animal Care (3 years)
- Heavy lifting
- Sales Support (5 years)
- Childcare
- Empathy
- Interpersonal communication
- Special education
- Budget management
- Payroll tax
- Electrical systems
- Construction
- Client email correspondence
- QuickBooks
- Microsoft Excel
- Health insurance
- Experience with individuals with mental health conditions
- Search Engine Optimization (SEO) (4 years)
- Machine operation
- Canva
- Guest services
- Daycare
- Phlebotomy
- Staff development
- Medication administration
- Time Management (5 years)
- Events Management
- Project Management (2 years)
- Dog walking
- Retail sales
- Pet Sitting
- Retail sales transactions
- Time management
- Veterinary assistant experience
- Cash management
- Data Analytics
- Customer Service (4 years)
- Client services
- Bakery
- Digital Marketing
- Veterinary terminology
- Basic math
- Coffee experience
- Square (POS)
- Grammar Experience
- Technical Proficiency
- Training & development (Less than 1 year)
- Retail Management (4 years)
- Cash handling
- Training & Development (5 years)
- Industry knowledge of financial regulations
- Patient flow optimization
- Animal shelter experience
- Upselling
- Behavior management
- Dental office experience
- Conflict management
- Microsoft Office
- Front desk (1 year)
- Fitness sales
- Sales
- Excel data analysis
- Overseeing training
- Plumbing
- Customer support
- Sanitation procedures
- Front desk
- Retail Sales (5 years)
- Dog handling
Certification
- Speech-Language Pathology License
- First Aid Certification
- CPR Certification
- CNA
- ServSafe
- Food Handler Certification
- TABC Certification
- Driver's License
Languages
English
Timeline
Bakery Assistant
Kroger
02.2025 - Current
Assistant Manager
The Cotton On Group
07.2022 - 02.2025
Customer Service Team Lead
Walmart
07.2017 - 07.2023
Bakery Assistant
Lowes Foods
Associate's degree - Nursing
Augusta Technical College
High school diploma - undefined
Cross Creek High School