Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic
ADRIENNE ALLEN

ADRIENNE ALLEN

Frisco,TX

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, gained from roles at Sprint/TMobile and leading hospitality firms. Excelled in client relations and account servicing, leveraging skills in Microsoft Office and upselling. Demonstrated ability to cultivate relationships and exceed sales goals, ensuring optimal service delivery and business growth.

Knowledgeable Desired Position with background in driving revenue growth and fostering client relationships. Proven success in closing sales and building long-term partnerships. Demonstrated expertise in negotiation and communication.

Overview

5
5
years of professional experience

Work History

Excursion Specialist

Hornblower
06.2021 - Current

Account Services Agent

Sprint/TMobile
08.2019 - 09.2023
  • Balanced up to Number accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Researched options and recommended services to address clients' needs.
  • Enhanced client experience by regularly monitoring account performance and recommending tailored solutions.
  • Improved client satisfaction by promptly addressing concerns and providing effective solutions.

Night Auditor

Hyatt Place
03.2020 - 06.2021
  • Guest Services
  • Deposits
  • Audit
  • Customer Service

Front Desk Agent

Remington Suite Hotel and Spa
08.2019 - 04.2020
  • Guest Services
  • Deposits
  • Audit
  • Customer Service

Education

Associate - Business Management

Southern University At Shreveport
Shreveport, LA
12.2019

Associate - Accounting

Southern University At Shreveport
Shreveport, LA
12.2019

Skills

  • Customer Service
  • Front Desk
  • Front Office
  • Client Relations
  • Reception
  • Microsoft Office
  • Microsoft Word
  • Microsoft Outlook
  • Excel
  • Opera
  • Auditing
  • Tax Preparation
  • Accounts Payable
  • Payroll
  • Sales follow-up
  • Closing sales
  • Customer service
  • Sales closing
  • Upselling and cross selling
  • Account servicing

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Accounting Skills: Bookkeeping, Familiar, 01/01/20, Calculating and determining the accuracy of financial data.
  • Reliability, Expert, 01/01/20, Tendency to be dependable and come to work.
  • Customer Focus & Orientation, Highly Proficient, 03/01/20, Responding to customer situations with sensitivity.
  • Front Desk Agent (Hotel), Highly Proficient, 03/01/20, Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
  • Customer Service, Proficient, 03/01/20, Identifying and resolving common customer issues.
  • English Communication Skills: Typing, Completed, 01/01/20, Transcribing text using a standard keyboard.

Timeline

Excursion Specialist

Hornblower
06.2021 - Current

Night Auditor

Hyatt Place
03.2020 - 06.2021

Account Services Agent

Sprint/TMobile
08.2019 - 09.2023

Front Desk Agent

Remington Suite Hotel and Spa
08.2019 - 04.2020

Associate - Business Management

Southern University At Shreveport

Associate - Accounting

Southern University At Shreveport
ADRIENNE ALLEN