Adrienne Bota-Santana
Virginia Beach,VA
Summary
Dynamic and results-driven professional with a proven track record at Victoria's Secret, excelling in customer relationship management and organizational skills. Recognized for training new employees and enhancing team performance, while consistently delivering exceptional service. Committed to maintaining high standards and ensuring memorable experiences for clients and customers alike.
Overview
18
18
years of professional experience
Work History
Server / Culinary
Taste Catering And Event Planning
Virginia Beach, VA
10.2022 - Current
- Set up and broke down event spaces, including arranging tables, chairs, and food stations to meet client specifications.
- Maintained a clean and organized work environment, adhering to food safety and sanitation standards.
- Managed multiple tasks simultaneously while maintaining attention to detail and quality standards.
- Severed large groups efficiently while providing a friendly, welcoming atmosphere to ensure a memorable experience for all guests.
Customer Service Representative
Victoria's Secret
Virginia Beach, VA
01.2008 - 12.2024
- Ensured accurate and efficient completion of transactions by maintaining registers to exceed established standards.
- Trained, mentored, and developed new employees to enhance team performance.
- Organized operations effectively while resolving problems as they arose.
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed.
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously.
Delivery Service Driver
Amazon Delivery Services
Chesapeake, VA
06.2020 - 06.2021
- Ensured packages were delivered to customers in the community in a timely and efficient manner.
- Provided excellent customer service during package drop-offs and interactions.
- Maintained 99.9% on delivery scores.
- Operated delivery vehicle while adhering to safety protocols and regulations.
Education
High School Diploma -
Geneva High School
Geneva, NY06-1997
Skills
- Patient and compassionate care
- Customer relationship management
- Organizational skills
- Attention to detail
- Professional reliability
- Dependable support
References
References available upon request.
Military Service
- United States Navy
- (1977 – 1999)
- Aviation storekeeper/ Night check supervisor
Timeline
Server / Culinary
Taste Catering And Event Planning
10.2022 - Current
Delivery Service Driver
Amazon Delivery Services
06.2020 - 06.2021
Customer Service Representative
Victoria's Secret
01.2008 - 12.2024
High School Diploma -
Geneva High School
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