Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADRIENNE BRAILSFORD

Hemet,CA.

Summary

Detail-oriented team player with strong organizational skills able to manage multiple projects simultaneously with high accuracy to help achieve company goals.

Overview

31
31
years of professional experience

Work History

Project Manager III

Paychex, Inc
06.2016 - 08.2021
  • Engaged in major business initiatives, balancing the needs of the business against regulations, security best practices, and policies
  • Worked on projects of limited scope following standard practices and procedures in analyzing situations or data from which answers can be readily obtained
  • Builds stable working relationships internally
  • Manages projects through the application of comprehensive project management concepts that include leading and coordinating groups/resources, organizing and tracking tasks, mitigating risks, engaging stakeholders, creating and monitoring deliverables, and reporting on obstacles to ensure effective project outcomes
  • Maintained project documentation, including charter, plan, scope statement, communication plan, and deployment timeline
  • Applies a wide application of theoretical concepts, principles, and practices to the analytical process
  • Responsible for tracking and reporting on key metrics (i.e., deliverables, financials, duration, benefits) and communicating findings to stakeholders and leadership
  • Manages the alignment, buy-in, and support of diverse project stakeholders by building and maintaining relationships with internal partners, third-party vendors, and leadership.

Business Analyst

Paychex, Inc
06.2015 - 05.2016
  • Collaborated with stakeholders to define project objectives and criteria.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Performed gap analysis to identify areas of improvement.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Generated standard and custom reports to provide insights into business performance.
  • Created dashboards to monitor and track key performance indicators.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed collaborative working relationships with all business partners to ensure a high level of utilization of team services for departmental needs
  • Met regularly with the leadership team to report the status and present analysis results, and discuss opportunities for improvements within operations
  • Assists in process improvement efforts through metrics quantification and analysis, in an effort to improve effectiveness and/or increase efficiencies.

Operation Support Specialist

Paychex, Inc
10.1996 - 05.2015
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Participated in operations team meetings to coordinate and assign project management tasks.
  • Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
  • Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Observed packing operations to verify conformance to specifications.

New Client Specialist

Paychex, Inc
12.1993 - 09.1996
  • Responsible for beginner to intermediate front and back-end site customization updates as requested by the client to ensure the site meets
  • Maintains knowledge of all features of Services applications to customize the setup for each client, teach clients to use Services features, and diagnose and resolve client issues
  • Troubleshoot and resolve client technical issues
  • Resolve customer issues or complaints and escalate to supervisor as needed to optimize client satisfaction
  • Log and document client conversations/ issues to capture trends and troubleshoot specific HRIS, payroll, or related system, product, or procedural issues
  • Participates in special projects and department initiatives to facilitate ongoing product and process improvements
  • Manages and prioritizes workload daily to meet or exceed established department productivity and quality expectations to guarantee client satisfaction and to ensure client follow-up occurs within established timeframes.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Provided suggestions for process, application or documentation improvement.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Senior Payroll Specialist

Paychex, Inc
11.1990 - 11.1993
  • Updates customer folders with changes to reflect the current week's payroll and billing instructions
  • Processes credits/rebills
  • Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed
  • Ensured timely transmission of accounting and payment reports such as wires, ACH, and A/R credits/debits
  • Followed up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Identified opportunities for process improvement and worked with leaders to implement
  • Demonstrated intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Performed data input, maintaining strong prioritization and organization
  • Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Resolved payroll discrepancies quickly and successfully.
  • Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
  • Maintained strict confidentiality of all payroll information and records.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Updated employee files with new details such as changes in address or salary levels.
  • Generated reports to track employee time and attendance.
  • Managed and updated employee benefits information.

Education

High school diploma -

Paramount High School
Paramount, CA

Skills

  • Stakeholder Relationships
  • Process Improvements
  • Data Analysis
  • Proficient in Excel
  • New Client Acquisition
  • Due Diligence
  • Problem-Solving
  • Relationship Building

Timeline

Project Manager III

Paychex, Inc
06.2016 - 08.2021

Business Analyst

Paychex, Inc
06.2015 - 05.2016

Operation Support Specialist

Paychex, Inc
10.1996 - 05.2015

New Client Specialist

Paychex, Inc
12.1993 - 09.1996

Senior Payroll Specialist

Paychex, Inc
11.1990 - 11.1993

High school diploma -

Paramount High School

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ADRIENNE BRAILSFORD