Margaret Shanks
Hemet,Ca.
Summary
Friendly Dispensing Optician knowledgeable about glasses and contact lenses. Assists customers in making choices that meet vocational, lifestyle and personal needs. Offering 25+ years of experience with proven history of customer satisfaction and retention.
Overview
26
26
years of professional experience
Work History
Dispensing Optician
California Eye Professionals
08.2022 - Current
- Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
- Educated clients on proper eyewear care techniques, prolonging product lifespan and maximizing client investment value.
- Developed strong relationships with optical laboratories, ensuring timely order processing and delivery of eyewear products.
- Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
- Assisted patients with insurance claims processes, streamlining their experience and increasing overall practice revenue.
Dispensing Optician
Clear Sight Optometry
06.2017 - 08.2022
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Prepared work orders outlining all specifications for new lenses and frames.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Maintained records of customer information, prepared detailed work payments, processed insurance claims and collected balances.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Dispensing Optician/Receptionist
Focus Vision Optometry
12.2013 - 06.2017
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting
- Adjusted frames to fit patients by shaping with hands, tools and heat
Receptionist/Dispensing Optician
Eye Care Optometry of Moreno Valley
01.1999 - 11.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Trained new team members on company procedures, customer service and issue resolution
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses
- Filed claims with vision and medical insurance companies to garner payment for optical services
Education
High School Diploma -
Perris High School
06.1983
Skills
- Manage all aspects of eye wear orders and Patient dispensing, Adjustments and repairs, RX problem solving
- Strong sales abilities, Maintain frame boards, Patient oriented, Multitasking, Great team worker
- Billing Processing
- Evaluating Patients
- Frame Adjustments
- Managing Repairs
- Contact lens
- Sales and Promotion Strategies
- Reliability
- Teamwork and Collaboration
Timeline
Dispensing Optician
California Eye Professionals
08.2022 - Current
Dispensing Optician
Clear Sight Optometry
06.2017 - 08.2022
Dispensing Optician/Receptionist
Focus Vision Optometry
12.2013 - 06.2017
Receptionist/Dispensing Optician
Eye Care Optometry of Moreno Valley
01.1999 - 11.2013
High School Diploma -
Perris High School
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