At Kaiser Permanente, a skilled Dispensing Optician leveraged strong communication and optical dispensing expertise to enhance patient satisfaction significantly. By fostering robust supplier relationships and streamlining inventory management, achieved a notable increase in repeat business. Demonstrated exceptional professionalism and ethics, alongside a continuous learning mindset, contributing to a marked improvement in service delivery and eyewear quality control.
Hi, I’m
Amber Lafferty
Fallbrook,CA
Summary
Overview
20
years of professional experience
Work History
Kaiser Permanente
Dispensing Optician
07.2004 - Current
Job overview
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Liaised with suppliers to negotiate favorable pricing and payment terms, resulting in reduced overhead costs for the practice.
- Developed strong relationships with optical laboratories, ensuring timely order processing and delivery of eyewear products.
- Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.
- Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
- Enhanced overall store sales by effectively promoting various eyewear products and accessories to customers.
- Kept abreast of industry trends through ongoing professional development courses, staying informed about emerging technologies or treatments relevant to our clientele.
- Improved customer satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
- Increased repeat business by fostering strong client relationships through attentive follow-up care and communication after purchase completion.
- Educated clients on proper eyewear care techniques, prolonging product lifespan and maximizing client investment value.
- Assisted patients with insurance claims processes, streamlining their experience and increasing overall practice revenue.
- Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
- Contributed meaningfully at company meetings offering innovative ideas and solutions to enhance overall service delivery.
- Ensured accurate measurements and fitting of eyeglasses, resulting in increased customer comfort and satisfaction.
- Prepared work orders outlining all specifications for new lenses and frames.
- Adhered to strict industry standards for quality control, guaranteeing accurate prescription fulfillment for all clients.
- Maintained a clean, organized workspace to facilitate efficient daily operations and create a welcoming environment for patients.
- Performed regular equipment maintenance checks to ensure proper functioning during patient visits, mitigating potential delays or disruptions in service provision.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Learned new catalog of items to present current options to patients.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Aided in selection of eyeglass frames based on customer preferences.
Education
Edutek La Mesa, CA
Optical Technician from Opticianry
09.1997
University Overview
Skills
- Strong Communication Skills
- Fittings
- Verifying prescriptions
- Professionalism and Ethics
- Continuous learning mindset
- Conducting fittings
- Optical orders
- Retail Sales
- Eyewear brands
- Quality Control
- Optical Equipment Operation
- Frame Selection Assistance
- Conflict resolution techniques
- Time Management Competence
- Selecting frames
- Interpersonal relationship building
- Managing repairs
- Optical Dispensing Expertise
- Corrective lens options
- Fashion sense
- Eyewear trends
- Optical Measurements Accuracy
- Sales and Promotion Strategies
- Team Collaboration Attitude
- Prescription Interpretation Proficiency
- Eyewear Adjustment Techniques
- Lens Recommendation Knowledge
- Customer Service
- Computer Skills
- Visual acuity testing
- Order Preparation
- Transaction Processing
- Product Upselling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Frame Repair
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Patient History Documentation
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Children's eyewear
- Work Order Preparation
- MS Office
- Product and Service Recommendations
- Time management abilities
- Continuous Improvement
- Adaptability
- Inventory Management
- Written Communication
- Certified Optician (ABO)
- Optical Needs Assessment
- Professional Demeanor
- Problem-solving aptitude
- Administrative Functions
- Supply and Equipment Ordering
- Certified Optician
- Data Verification
- Assistive Equipment Instruction
- Analytical Skills
- Prescription Evaluation
Timeline
Dispensing Optician
Kaiser Permanente
07.2004 - Current
Edutek
Optical Technician from Opticianry
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