MICHAEL NAVA
Area Director of Behavioral Health
Martinez,CA
Summary
Seasoned Area Director dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 22 years in the field.
Forward-thinking leader with a tireless commitment to enhancing the quality and efficiency of health care delivery and directing high-performing project teams, developing constructive relationships with broad and diverse groups, influencing internal and external stakeholders, and building consensus around decision-making. Extensive experience spearheading organizational transformations, achieving a 22% reduction in costs and a 30% increase in productivity through strategic initiatives in operational efficiency. Adept at leading diversity and inclusion efforts, resulting in a significant improvement in employee retention and leadership diversity, leading to 104% hired rate with lowest attrition in Northern California region. Recognized for cultivating a high-engagement culture with a focus on data-driven decision-making.
Overview
16
16
years of professional experience
Work History
Area Director
Kaiser Permanente – The Permanente Medical Group
06.2021 - Current
- Responsible for 5 sites (Alameda, Oakland, Richmond, Berkeley, Pinole – 2 hospitals) and Multi-Specialty Transitions Clinic (Sub-Regional Program)
- Manage $67+ million dollar budget
- Improved wait times for initial access to care by utilizing A3 thinking strategies- a decrease from 10 days to 0 days
- Drove a strategic initiative to restructure the service line's leadership hierarchy, which streamlined decision-making processes and reduced net loss by 30%
- Right-size Behavioral Health service line by optimization licensure scope and delivering the same quality of care, resulting in cost savings for the organization
- Implemented strategic systematic approach to reduce outside referrals/OMS resulting in cost savings and lower referral growth in 2024, compared to regional average
- Developed interdependence and improved collaboration with Adult Family Medicine, assisting with embedding Behavioral Medicine and use of urgent/crisis services in psychiatry
- Expanded Behavioral Medicine to Pediatrics and Cardiology to help improve psychiatry access offering timely interventions
- Innovating a cutting-edge digital transformation strategy reducing processes of ADHD collection forms safely and securely, and improving assessment time resulting in cost reduction and improving timely access to care
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Enhanced communication between departments, fostering collaboration and cross-functional teamwork to achieve company objectives.
- Collaborate with multiple unions - CNA, NUHW, SEIU, L29
- Implemented new data solutions to improve data-driven decision-making processes across all service lines.
- Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
Site Director
Kaiser Permanente – The Permanente Medical Group
11.2017 - 06.2021
- Reduced outside mental health medical cost resulting in a $1 million dollar savings
- Transformed culture to build trust, collaboration, improve morale and retention
- Developed Regional guidelines to standardize urgent care in mental health
- 2020 People Pulse Scores Indices: Team Effectiveness (91); Engagement (88); Speaking Up (86)
- Optimized workflows for operational efficiency
- Enhanced IOP services to improve access, patient outcome, and reduce cost by eliminating OMS
- Established Standard Work and use of Lean tools through Visual Management.
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Enhanced operational efficiency by streamlining processes and implementing cost-effective solutions.
Department Administrator
Southern California Permanente Medical Group
01.2015 - 01.2017
- Developed and monitored new business relationships with community partners for mental health services
- Supported physicians and staff: approximately 118 FTEs across multiple sites
- First to implement video tele-psychiatry w/ providers regionally resulting in early intervention opportunities
- Champion Co-Lead for Depression Care: Standardized workflows across the medical center
- Collaborated on successful projects with Family Medicine, Emergency Department, Pediatrics, OB-GYN, Addiction Medicine, Oncology
- Facilitated smooth communication between department members and external stakeholders through professional correspondence and meetings.
- Coordinated successful events for department members, fostering team cohesion and collaboration.
- Analyzed performance data to identify areas of improvement, leading to enhanced productivity and efficiency.
- Assisted in the recruitment process by screening candidates and conducting interviews, ensuring a well-qualified staff was hired.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of policies and procedures.
- Maintained a positive working environment by addressing concerns promptly and professionally, resulting in increased employee satisfaction rates.
- Identified opportunities for process improvements, leading to more streamlined operations within the department.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Assistant Department Administrator
Southern California Permanente Medical Group
01.2008 - 01.2015
- Streamlined department operations by implementing efficient administrative procedures and processes.
- Enhanced team productivity by effectively delegating tasks and setting clear expectations for staff members.
- Improved interdepartmental communication by organizing regular meetings and fostering open dialogue among team members.
- Reduced expenses with diligent budget management and cost-saving initiatives, positively impacting the department''s bottom line.
Education
Ph.D. - Clinical Psychology
Pacifica Graduate Institute
Carpinteria, CA01.2008
Masters of Social Work - Social Work
California State University - Long Beach
Long Beach, CA01.1998
BACHELOR OF ARTS - Psychology
California State University - Long Beach
Long Beach, CA01.1996
Skills
- Leadership Alignment
- Diversity, Equity and Inclusion Advocacy
- Empathetic, Participative, and Coaching Style Leadership
- Data Analysis and Decision Making
- Team and Operations Management
- Financial Acumen and Budget Management
- Performance Improvements - use of A3 Thinking and Lean Methodologies
- Task Delegation and Prioritization
- Operational Efficiency Optimization
- Multi-Facility Management
- Employee Performance Management and Development
- Risk Management and Compliance
- Strategic Planning and Execution
- Change Management
- Time Management
- Interpersonal Communication and Relationship Building
License / NPI
LCS: 21160
NPI: 1902930647
References
- Julie Sandoval, MD, APIC – TPMG / Oakland Medical Center, 510.230.3147, Julie.Sandoval@kp.org
- Agnes Amistoso, REGIONAL DIRECTOR – RMHA: STRATEGY AND PROGRAMS, 408.613.4934, Agnes.M.Amistoso@kp.org
- Raymond Carraway, ACAO – TPMG / Oakland Medical Center, 510.305.1831, Raymond.L.Carraway@kp.org
- Julie Rowell, ACAO – TPMG / Oakland Medical Center, 510.926.0032, Julie.Rowell@kp.org
Languages
Spanish
Native or Bilingual
Timeline
Area Director
Kaiser Permanente – The Permanente Medical Group
06.2021 - Current
Site Director
Kaiser Permanente – The Permanente Medical Group
11.2017 - 06.2021
Department Administrator
Southern California Permanente Medical Group
01.2015 - 01.2017
Assistant Department Administrator
Southern California Permanente Medical Group
01.2008 - 01.2015
Ph.D. - Clinical Psychology
Pacifica Graduate Institute
Masters of Social Work - Social Work
California State University - Long Beach
BACHELOR OF ARTS - Psychology
California State University - Long Beach
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