BJ SUPRAI
Martinez,CA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Preferred Banking Manager
Western Alliance bank
Oakland, CA
06.2022 - Current
- Managed daily operations, leveraging CRM software to analyze reports effectively.
- Coached and trained Universal Bankers to enhance customer retention strategies.
- Reviewed confidential client information to approve high-risk transactions accurately.
- Established relationships with Vice Presidents to align with clients' financial needs.
- Organized branch materials to maintain compliance with regulations.
Branch Operations Manager
SafeAmerica
Pleasanton, CA
11.2020 - 06.2022
- Directed daily branch operations while delivering exceptional customer service.
- Ensured adherence to organizational policies and procedures across all branches.
- Oversaw multiple branches to enhance compliance standards and operational efficiency.
- Reviewed and edited loan agreements to surpass quality assurance requirements.
- Trained newly hired staff members to achieve and exceed performance expectations.
Performance Leader
Frontline Performance Group
Oakland, CA
11.2017 - 09.2020
- Supervised multiple property locations to enhance revenue generation.
- Communicated profit and revenue opportunities to General Managers and executives in open forums.
- Utilized SaaS account management for site performance reporting and coaching of front-line staff.
- Collaborated with senior management to foster positive relationships through training and facilitation.
Leadership and Development Facilitator
Wells Fargo
Concord, CA
06.2013 - 09.2017
- Facilitated functional training for line of business team members to enhance performance.
- Applied adult-learning theories to coach new employees in fast-paced online environments.
- Designed and produced specific courses to support effective E-Learning material delivery.
- Collaborated with content experts from internal and external teams to meet company standards.
Education
Associate of Arts - Liberal Arts
Solano Community College
Fairfield, CA01-1998
Business Management
San Jose State University
San Jose, CASkills
- Customer relationship management
- Financial analysis
- Regulatory compliance
- Loan agreement review
- CRM software utilization
- Risk assessment
Timeline
Preferred Banking Manager
Western Alliance bank
06.2022 - Current
Branch Operations Manager
SafeAmerica
11.2020 - 06.2022
Performance Leader
Frontline Performance Group
11.2017 - 09.2020
Leadership and Development Facilitator
Wells Fargo
06.2013 - 09.2017
Associate of Arts - Liberal Arts
Solano Community College
Business Management
San Jose State University
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